Account Manager

Join the Imagine team•Grayslake, IL

16d•$60,000 - $78,000•Hybrid

About The Position

The Account Manager will deliver a best-in-class customer experience through strategic ownership of customer accounts. Reporting to the Director of Account Services, this high profile, high impact position will act as a liaison between our customers, production, and sales departments regarding print projects.

Requirements

Degree in business, general studies, or equivalent experience
Knowledge of printing processes and capabilities along with a meaningful sense of design and color.
Demonstrated ability to work in a fast-paced team environment with competing deadlines.
Must be a team player.
Model excellent time organization skills with the ability to successfully multi-task and reprioritize at a high level.
Demonstrable proficiency in Microsoft Office products, specifically Word, Excel, and Outlook.
Ability to learn and become an authority in Imagine proprietary software.
Maintain flexibility and the ability to adapt to the needs of the business.
Excellent presentation, organizational, communication and people skills
Degree in business, general studies, or equivalent experience
Demonstrated sales aptitude coupled with the ability to identify and meet customers’ needs and requirements.
Customer focus and a “can do” attitude.
Flexibility to travel as needed.

Nice To Haves

Previous experience in at least one of the following is preferred: ad agency visual merchandising printing print production. display development and production. POP
Experience in digital print production is preferred.

Responsibilities

Securing maximum revenue potential by working with clients in developing creative solutions to their retail graphics needs.
Analyzing and understanding spreadsheet data and client specifications.
Working with the Estimating Department for all necessary projects to spec jobs including creative, production, kitting, and fulfillment.
Creating, managing, and executing distributions of all program assets using proprietary software.
Detailing all project-related requirements.
Maintaining contact with the client (in person, via phone, and email) and ensuring timely project completion.
Working with the client on reading floorplans and designs to determine signage needs.
Working closely with various team members to communicate key job data and milestones, ensuring effective transition for production.
Communicating any updates throughout the life of the project, i.e., quantity changes, shipping and billing adjustments.
Managing inventory to avoid holding excess product while maintaining minimum quantities.
Providing a client inventory stock status for review.
Managing active/inactive items, locations, and SHOP website to keep accurate and up to date.
Attending pack outs and ensuring quality reviews before elements are shipped.
Traveling for client conventions and business meetings.
Creating and maintaining store surveys and layout confirmation for rollouts.
Sending proofs to client for approval.
Working with the client on press checks.
Working with the internal teams to address and resolve all quality control issues that may arise and working towards continuous process improvements.
Working with accounting on invoicing and billing questions or issues.
Attending scheduled sales meetings and participating in training.
Perform other duties as requested.