Account Manager

ABM US•Wilmington, DE

1h•Onsite

About The Position

The ABM Account Manager oversees janitorial services and ABM Team Members at Incyte sites, ensuring project and non-SOW work meets ABM and Incyte standards. The role includes coordinating staffing and project schedules, communicating with Incyte contacts and ABM management, training and coaching Team Members, and maintaining cleaning operations, supplies, and equipment. The position is scheduled Monday through Friday from 2:00 p.m. to 10:30 p.m., with weekends and additional hours as needed. The on-site management schedule may change periodically to accommodate client requests or project work.

Requirements

At least 3 years of experience in the janitorial services field.
Ability to manage a team.
Proactive approach and ability to identify problems.

Responsibilities

Check in daily with the Incyte site contact.
Manage all ABM Team Members, including day staff.
Schedule Team Members for weekend project work as needed.
Train Team Members and ensure they sign off on training.
Verify that project and non-SOW work meets ABM and Incyte standards.
Visit the Chadds Ford location at least once monthly.
Provide Incyte with flexible project and floor-work schedules covering one-month, three-month, six-month, and one-year timeframes.
Maintain a shared file documenting floor and carpet cleaning.
Perform two cleaning inspections daily and enter them into SITE.
Enter at least five SWOPs weekly.
Review ABM monthly Safety Training with Team Members and ensure sign-offs.
Review two ABM SOPs per month with Team Members and ensure sign-offs.
Provide daily Moments for Safety and ensure Team Members review and sign off.
Give Team Members clear task instructions and follow up to confirm completion.
Provide corrective action to Team Members as needed.
Ensure all SOW and project tasks are completed nightly.
Ensure autonomous vacuums are launched and clean the designated floors: floors 2, 3, and 4 at 1801; and alternating odd and even floors nightly at 1709.
Notify the Incyte site contact when consumable supplies need to be ordered.
Order and restock cleaning supplies, chemicals, and equipment.
Maintain equipment in operating condition and schedule maintenance and repairs as needed.
Provide daily reports to Incyte and the ABM district manager on completed project and non-SOW work, including upcoming projects and expected completion timeframes.
Complete project and non-SOW work on time.