AT - Account Manager

Ancora Education • Summerville, SC

10h • Onsite

About The Position

The Account Manager is responsible for providing quality customer service and information to corporate and community college client employees/students who are enrolling in an Ancora led program. This position involves conducting outbound telephone calls to employees/students who have inquired about Ancora programs, answering inbound calls to address prospective student questions, facilitating enrollments, and ensuring each prospective student completes all program’s admissions requirements. The Account Manager will routinely communicate with students throughout their enrollment and registration process and will also maintain direct lines of communication with client representatives to ensure transparency and continuity in the registration process for all scheduled courses.

Requirements

• HIGH SCHOOL DIPLOMA (GED ACCEPTABLE) FROM AN ACADEMIC INSTITUTION ACCREDITED BY A REGIONAL OR NATIONAL ACCREDITING AGENCY THAT IS RECOGNIZED BY THE U.S. DEPARTMENT OF EDUCATION
• 1 YEAR OF CUSTOMER SERVICE/ADMISSIONS OR RELATED EXPERIENCE WITH PREFERENCE GIVEN TO THOSE WITH DIRECT EDUCATION-BASED ADMISSIONS EXPERIENCE
• STRONG WRITTEN, ORAL, AND INTERPERSONAL COMMUNICATION SKILLS WITH DEMONSTRATED SUCCESS IN COLLABORATING WITH DIVERSE GROUPS OF EMPLOYEES AND CUSTOMERS
• STRONG PRESENTATION SKILLS
• ABILITY TO DELIVER CONSISTENT LEVELS OF ENERGY AND ENTHUSIASM
• THRIVES IN AN OBSERVATION/COACHING STYLE ENVIRONMENT
• PROACTIVE PROBLEM SOLVING SKILLS
• ABILITY TO HANDLE FREQUENT INTERRUPTIONS AND WORK INDEPENDENTLY
• COMPETENT IN PRIORITY SETTING
• ABILITY TO FOSTER CREATIVITY
• STRONG COMPUTER SOFTWARE SKILLS INCLUDING MICROSOFT WORD AND EXCEL, IN ADDITION TO INDUSTRY- RELATED SOFTWARE APPLICATIONS

Nice To Haves

• ASSOCIATE’S DEGREE IN A RELATED AREA FROM AN ACADEMIC INSTITUTION ACCREDITED BY A REGIONAL OR NATIONAL ACCREDITING AGENCY THAT IS RECOGNIZED BY THE U.S. DEPARTMENT OF EDUCATION
• A TRACK RECORD OF BEING SUCCESSFUL IN HIGH-VOLUME CUSTOMER SERVICE SETTING
• EXPERIENCE WITH CAMPUSVUE AND/OR VELOCIFY SOFTWARE
• SELF-MOTIVATED
• PEOPLE ORIENTED
• COACHABLE

Responsibilities

• Process high-volume of outbound and inbound telephone calls, responding timely to all customer inquiries
• Share industry related information with prospective students
• Weekly follow-ups with new students ensuring their positive transition to being an active student
• Contribute to team initiatives and outcomes
• Use internal management software to properly facilitate and track disposition of all potential students that have inquired and students that have enrolled
• Ensure all paperwork is completed accurately and in a timely manner
• Track graduate student outcomes (job placement + credential rates) and manage relationships with potential employers
• Attend weekly trainings, daily check outs, and other additional meetings facilitated by the Program Manager-EDU Partnerships and Director of EDU Partnerships
• Other duties as assigned

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees