Account Manager

TribalVision • Boston, MA

5d • Hybrid

About The Position

TribalVision is a mid-market digital marketing agency specializing in demand generation marketing services. They offer a comprehensive suite of outsourced marketing capabilities on a monthly retainer basis, including SEO/SEM, lead generation, PPC, social media marketing, marketing automation, asset development, and branding. Unlike traditional agencies, TribalVision takes ownership of implementing the marketing strategies they create, emphasizing actionable data and tangible results. This role is flexible/hybrid and located in MA/RI/CT, with potential requirements for office visits or client meetings. The Account Manager will be responsible for owning and growing client relationships while ensuring the successful delivery of marketing programs. This role acts as a liaison between clients and TribalVision's internal teams, ensuring client goals are understood, work is delivered on time and within scope, and opportunities for relationship expansion are identified. The ideal candidate is organized, client-focused, commercially minded, and adept at balancing relationship management, strategic thinking, project oversight, and financial accountability across multiple accounts.

Requirements

• 3-5 years of Account Management experience
• Marketing agency experience is highly preferred
• Bachelor’s degree in Marketing or equivalent experience
• A proactive, ownership-minded professional who thrives in a collaborative, fast-moving environment.
• Takes ownership and follows through without needing constant direction.
• Proactive and solutions-oriented; sees what needs to happen and helps move it forward.
• Collaborative and low-ego, willing to lead when needed and support others when appropriate.
• Comfortable with ambiguity and able to adapt as client needs and priorities evolve.
• Naturally curious and motivated to understand clients’ businesses, not just their marketing programs.
• Builds trust quickly and communicates with confidence, professionalism, and good judgment.
• Brings a growth mindset and looks for ways to make client relationships and agency processes better.
• Calm under pressure and able to navigate competing priorities without losing attention to detail.
• Receptive to feedback and equally comfortable providing thoughtful, constructive feedback.
• Brings positive energy, accountability, and a genuine desire to contribute to the success of the broader team.

Responsibilities

• Serve as the day-to-day relationship owner for assigned clients, building trusted relationships with key stakeholders and ensuring a high level of client satisfaction.
• Independently lead assigned accounts while also supporting senior Client Services leaders on larger or more complex engagements.
• Develop a strong understanding of each client's business, industry, customers, competitive landscape, marketing strategy, and overall business objectives.
• Lead client meetings, presentations, status updates, and ongoing communications.
• Proactively communicate progress, challenges, recommendations, and next steps to clients.
• Identify potential client concerns or relationship risks early and work with senior leadership to address them before they escalate.
• Serve as an internal client advocate while balancing client needs with agency resources, scope, and business objectives.
• Proactively identify opportunities to strengthen and expand client relationships based on evolving business and marketing needs.
• Maintain an understanding of TribalVision's full suite of services and capabilities in order to connect clients with relevant agency expertise.
• Identify cross-sell and upsell opportunities and partner with senior leadership to develop recommendations, proposals, and expanded scopes of work.
• Support client renewals and ongoing account planning.
• Help drive client retention by consistently demonstrating value, anticipating needs, and maintaining strong relationships.
• Serve as the primary internal owner for assigned accounts, ensuring internal teams understand client objectives, priorities, expectations, deadlines, and deliverables.
• Coordinate effectively with strategy, creative, content, paid media, SEO, social, marketing technology, and other internal specialists.
• Establish clear priorities, action items, owners, and deadlines following client and internal meetings.
• Ensure projects and deliverables progress according to agreed-upon timelines and proactively address potential roadblocks.
• Review client-facing deliverables for quality, strategic alignment, and readiness before delivery.
• Manage multiple accounts, projects, deadlines, and internal workstreams simultaneously.
• Maintain accurate project and task information within Asana and other agency systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level