Account Manager

TOPdesk • Orlando, FL

11d • Hybrid

About The Position

As our team continues to grow in the USA, we are looking to expand our Account Management team. The Account Manager is mainly focused on the success, retention, and growth of our existing customer base. A successful candidate will work closely with the Inside Sales, Business Development Management, Marketing, Technical Support and Consultancy teams to ensure the prioritization of customer satisfaction and maintaining TOPdesk’s customer-centric approach. The AM will also work to ensure that the customer is getting the most out of TOPdesk as a product, as well as of the services we provide.

Requirements

• Natural communicator with customer service as primary motivation
• Good understanding of the TOPdesk customer base
• Stress resistant and ability to adapt depending on stakeholder personas
• Ability to work collaboratively (both locally and with international teams), but also an ability to work autonomously
• Good levels of initiative and will explore potential customer developments (Example: online training webinars)
• Target driven to specifically reduce customer churn
• Commercial awareness
• Attention to detail in terms of how related documentation is stored and communicated

Nice To Haves

• Industry awareness beneficial

Responsibilities

• Perform all duties related to the ongoing strengthening of vendor/client relations through regular customer calls, post-implementation queries and visits to key accounts as necessary.
• Support sales by identifying renewal, upsell and upgrade opportunities as well as managing references for potential new business contacts.
• Collaborate with Marketing to develop further case studies, complete industry recognized reviews and facilitate relevant thought leaders’ presence at trade events to raise brand awareness.
• Develop a thorough understanding of TOPdesk’s customer landscape, plus the use of TOPdesk and its potential applications across numerous industry verticals.
• Act as a bridge with the international product management team to communicate to a wider TOPdesk audience of customers and colleagues so that there is a clear and universal understanding of developments and demands within our industry.
• Gather knowledge through regular customer satisfaction surveys, attendance at tradeshows, and the coordination of customer networking events.

Benefits

• Competitive salary
• Workplace flexibility: a hybrid of home/office working to suit all employee needs
• 30 days of holiday per year
• Great company benefits including private healthcare, 401k matching, training budget, and life insurance packages
• Extensive training facilitated with international collaboration
• An exciting, supportive, and multicultural environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed