Account Manager

IGT, a Nevada Corporation•Thuc Phan Ward, NB

3d•Hybrid

About The Position

We are seeking an experienced Account Manager to manage and grow a portfolio of strategic customer accounts across Eastern Canada. This role is responsible for driving revenue growth through consultative selling, long-term account planning, and the development of trusted customer relationships. The Account Manager serves as both a commercial and product expert, collaborating with cross-functional teams to deliver exceptional customer value and business results. This position requires regular travel throughout Canada and occasional travel to the United States.

Requirements

Bachelor's degree in Business, Marketing, Finance, or a related field.
5-8 years of experience in the gaming industry.
Proven track record of managing strategic customer accounts and achieving revenue growth objectives.
Strong understanding of how sales, operations, finance, and product functions work together to achieve business objectives.
Knowledge of commercial dynamics and competitive positioning within the gaming industry.
Ability to leverage industry expertise to identify opportunities and create value for customers.
Proven ability to address complex commercial, contractual, and customer relationship challenges.
Strong independent judgment and critical thinking skills.
Experience coordinating cross-functional stakeholders to resolve issues and drive results.
Comfortable navigating evolving customer needs and business priorities.
Exceptional communication, presentation, and interpersonal skills.
Strong negotiation and influencing abilities.
Experience engaging with senior customer stakeholders and internal leadership teams.
Ability to build credibility, trust, and long-term business relationships.
Gaming licenses as required by applicable jurisdictions.

Nice To Haves

Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership

Responsibilities

Manage and expand a portfolio of strategic customer accounts across Eastern Canada.
Drive revenue growth through consultative sales strategies, account development, and customer retention initiatives.
Develop and execute long-term account plans aligned with customer objectives and business goals.
Build and maintain strong relationships with key customer stakeholders and decision-makers.
Serve as a trusted advisor and subject matter expert on products, solutions, and commercial opportunities.
Coordinate with internal teams across Sales, Operations, Finance, Product Management, and other functions to ensure successful customer outcomes.
Negotiate commercial agreements and support contract discussions.
Monitor industry trends, competitive activity, and market opportunities within the gaming sector.
Represent the company professionally at customer meetings, industry events, and business engagements.