Account Manager

Scandinavian Building Services

1d•Hybrid

About The Position

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add an Account Manager in Corner Brook, NL to the Scandi Family! You will be taking care of a mixed client portfolio of 17 sites. Travel will be to Corner Brook, Gander and Stephenville. Business hours are Monday to Friday 6 AM to 2:30 PM with flexibility needed as business needs fluctuate. When not on the road visiting sites you are welcome to work from the comfort of your own home.

Requirements

2-3 years in a previous Supervisor or Manager position
Valid driver's license in good standing
Strong customer service skills since this will be a client facing role
Excellent proficiency of the English language in both written and verbal communication
Ambitious, enthusiastic and enjoys working in a fast paced environment
Ability to lead a team while fostering a strong team connection and collaboration
Reliable and trustworthy with the ability to handle some high pressure stressful situations
Willingness to learn the cleaning industry

Responsibilities

Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards
Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action