Account Manager

Caterpillar Inc.•Irving, TX

22h•$112,710 - $169,060•Onsite

About The Position

The Electric Power Division is seeking an Account Manager to join our team and lead strategic account development efforts across priority customer segments. This role is responsible for identifying and developing new customer opportunities, building trusted relationships with end users and influencers, and engaging Caterpillar dealers to convert opportunities into booked business. This position is not a direct selling role. Instead, the Account Manager acts as a commercial expert, customer advocate, and orchestrator—bringing together Caterpillar capabilities, dealer resources, and partner networks to solve customer energy challenges using generator sets and integrated electric power solutions. The ideal candidate brings generator set and power systems expertise, deep experience working with customers and dealers, and the ability to influence decisions early in the project lifecycle.

Requirements

Bachelor’s degree in business or a related engineering field from an accredited university or college.
Prior experience working directly with customers or distributors in an account management, technical sales, or business development role.
Demonstrated success influencing customers and partners without direct selling authority.
Ability to communicate complex technical concepts clearly to non-technical and executive audiences.

Nice To Haves

Broad business background combined with strong technical expertise in power generation systems.
Prior field, dealer, customer, or application engineering experience.
Strong collaboration, relationship-building, and problem-solving skills.
Comfortable working across regions, cultures, and organizations to align diverse stakeholders.

Responsibilities

Develop and execute global account strategies, building strong executive-level customer relationships.
Serve as the single point of coordination across customers, internal teams, and the global dealer network.
Align dealers and internal stakeholders on pricing, specifications, and commercial strategy.
Facilitate collaboration across multiple dealers to support complex, multi-territory opportunities.
Align internal teams and dealers to ensure seamless execution of customer requirements and timelines.
Maintain strong relationships through ongoing engagement, feedback, and structured business reviews.
Lead escalation management, ensuring timely and effective resolution across stakeholders.
Monitor account performance and drive alignment with KPIs, service levels, and commitments.
Act as the voice of the customer to improve processes, solutions, and dealer collaboration.