Account Manager
WEBIT Services•Naperville, IL
About The Position
The Account Manager is responsible for client sales of new projects, hardware purchases, new services, and growth beyond true ups, for the entire book of business, which includes approximately 50 clients. This role involves running quarterly business reviews, building and maintaining client technology roadmaps, leading risk and compliance conversations, logging needs as roadmap items, partnering with Service Delivery, and serving as an executive sponsor at the client's leadership level.
Requirements
- 5+ years in IT, with client facing advisory or consulting experience.
- Ability to talk budget, risk and business outcomes with owners and executives
- Broad technical fluency, infrastructure, cloud, security and lifecycle.
Nice To Haves
- Experience with Autotask, IT Glue, and a lifecycle tool (ScalePad or similar) preferred.
Responsibilities
- Run quarterly business reviews: roadmap progress, risk posture, budget forecast, and alignment scores.
- Build and maintain each client's 12 - 36-month technology roadmap.
- Lead risk and compliance conversations (security, insurance requirements, lifecycle).
- Log needs as roadmap items and flag them "AM ready" when the client is interested and budget is discussed.
- Partner with Service Delivery on standard alignment and recurring issues.
- Serve as executive sponsor at the client's leadership level.
Benefits
- Company Paid Health Care Premium
- Company Paid STD
- Company Paid LTD
- Unlimited PTO - after 90 days of service
- Vision Option
- Dental Option
- Company Match Saving Plans
- Employee Ownership Eligible
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
