Account Manager, LOVB

On Location•Remote - California, NV

5d•$45,000 - $60,000•Remote

About The Position

The Account Manager, League One Volleyball (LOVB), is a virtual position that will serve and oversee the complex management and execution of individual, group and administrative travel for LOVB. This position will provide the highest personal service to the coaches, athletes and staff members of LOVB. The ideal candidate is a creative and analytical thinker with strong travel experience and demonstrates exceptional organizational abilities, superb interpersonal skills, multitasking skills and excellent time-management.

Requirements

Proven record of successful relationship building and maintenance
Knowledge of Sabre or similar GDS
Knowledge and experience of the airline industry
Individual and group booking experience and knowledge
Understanding of visa and country legal document requirements
Knowledge of general office PC-based programs, including Microsoft Office 365
Strong judgment and decision-making skills
Exceptional communication skills, both written and verbal
Ability to produce accurate work under the stress of and meet ticketing deadlines

Responsibilities

Arrange all aspects of individual travel including GDS domestic air, hotel, and car bookings.
Arrange all aspects of athletic team travel including group contract air, group hotel block, and charter bus bookings.
Calculate and perform exchanges including group and individual travel.
Manage group hotel and bus contracts and invoicing to meet monthly deadlines.
Provide excellent customer service to both external and internal customers via phone and email correspondence.
Manage client relationships (both internal and external) as it relates to work assigned.
Provide emergency and after-hours service to travelers, especially during peak client event months.
Coordinate communication of traveler itineraries and changes with client.
Know and properly use: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
Accurately and timely data management.
Remain informed of all airline rules and regulations and current affairs.
Maintain a professional working relationship with the clients while representing the Company.