Account Manager

Allied Universal • Millbrae, CA

4d • $88,000 - $92,000

About The Position

Allied Universal is hiring an Account Manager to lead daily security operations and help ensure the safety and well-being of the people and places under the account’s protection. The Account Manager guides, develops, and motivates security officers and supervisors to deliver high-quality service, while overseeing staffing, client relationships, incident response, compliance, and operational standards.

The role manages scheduling with AI-powered technology to meet client contract hours while minimizing unbilled overtime. It also oversees payroll, performance, employee relations, training, safety, site operations, and inventory such as uniforms and equipment. The Account Manager serves as the primary client contact and coordinates responses to escalated security issues and emergencies.

Requirements

• High school diploma or equivalent.
• Any required licensing must comply with applicable state and/or local laws and regulations and may be required before employment.
• Valid driver’s license if driving a company vehicle or a personal vehicle while conducting business.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen and the ability to manage staffing levels, minimize non-billed overtime, manage turnover costs, and plan and organize inventory costs.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduate of a certified public safety academy, such as a law enforcement, firefighter/paramedic, or corrections officer academy.

Responsibilities

• Manage scheduling using AI-powered technology to meet client contract hours while minimizing unbilled overtime.
• Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
• Serve as the primary point of contact for clients and ensure high-quality service that protects people and property.
• Respond professionally to escalated issues and coordinate with clients and internal teams during security incidents and emergencies.
• Oversee training, safety, and site operational standards.
• Manage inventory, including uniforms, equipment, and other essential supplies.
• Manage staffing levels and control costs related to overtime, turnover, and inventory.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career advancement opportunities.
• Supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED