Account Manager

LINQ•Baltimore, MD

11d•Hybrid

About The Position

Account Managers at LINQ are service-oriented team members that lead on LINQ’s relationships with our clients, working to meet the needs of each individual client with empathy and a sense of urgency. Account managers are responsible for ensuring the success of high-profile accounts including retention, growth, profitability, and client satisfaction. They must have a relentless approach in delivering white glove customer service, positively represent company core values, work ethic and professional attitude.

Requirements

Bachelor’s degree in Business Management preferred or equivalent experience
1 year of experience in a client service, account management or related position
Professional individual with ability to perform independently as well as part of a team
Willingness to learn new systems and applications
Must have excellent communication skills both written and verbal
Strong negotiation skills - able to develop solutions to meet both the need of the client and LINQ
Able to proactively identify areas of improvement and act appropriately with a sense of urgency
Ability to multi-task, work with multiple team members and manage deadlines
High quality organizational skills; strong attention to detail
Familiarity with CRM or Salesforce
Reliable and self-accountable in performing job-related tasks, finishing assigned projects and meeting deadlines
You have an entrepreneurial spirit and the ability to take initiative
A robust internet connection is required for team and client calls
Ability to travel up to 20% for conferences, client meetings and events

Responsibilities

Serve as the primary contact point for a portfolio of clients, ensuring that clients’ requests and inquiries are addressed in a timely and effective manner
Negotiate agreements with clients to maximize value for LINQ
Review client’s monthly invoices for accuracy
Develop strong professional relationships with clients, stakeholders, leadership and team
Monitor client account health on a regular and consistent basis
Collaborate with multiple departments to ensure clients’ needs and expectations are met and exceeded
Run ad-hoc reports per client requests
Educate clients about new services and features
Drive strong KPI performance by documenting interactions, achieving a successful NPS score, and ensuring high retention rates
Assist the Account Success Manager with onboarding tasks
Other duties as assigned