Account Manager

City Wide Facility Solutions•Rogers, AR

1d•$50,000 - $110,000•Hybrid

About The Position

This role is for a Facility Solutions Manager (FSM), internally known as an Account Manager, at City Wide Facility Solutions. The FSM is the primary point of contact for assigned commercial facility clients, responsible for managing ongoing operations, ensuring service excellence, and building strong client relationships. This is a field-oriented role that combines client management, operational coordination, and strategic problem-solving, requiring the individual to be proactive in identifying and resolving issues before clients report them. The position involves regular client interaction, service quality oversight, and identifying opportunities for service expansion. The FSM will work independently but be supported by a team, including the Director of Operations and administrative staff, and will utilize a CRM system for documentation and coordination.

Requirements

3+ years of experience in account management, facility services, or building maintenance.
Strong communication skills and confidence interacting with clients, contractors, and other stakeholders.
Natural problem-solving abilities, including experience resolving service issues and managing multiple priorities independently.
High school diploma required.
Experience using a CRM system to document activity and manage client information.
Valid driver's license, clean driving record, and ability to travel daily within NW Arkansas.
Eligible to work in the United States.
Available for after-hours client issues, weekend responsiveness, and on-call coverage.

Nice To Haves

Spanish language fluency is a plus.

Responsibilities

Serve as the primary point of contact for an assigned portfolio of commercial facility clients.
Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
Coordinate with Account Compliance Managers to ensure after-hours service execution aligns with client expectations.
Utilize our CRM system to document inspections, manage client information, and efficiently coordinate field activities.