Account Manager

Aria Care Partners•Nashville, TN

3d•Remote

About The Position

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion. Working at Aria Matters!

Requirements

Associate’s or Bachelor’s degree preferred
3-5 Years previous applicable experience
Ability to obtain health and life insurance license
Reliable transportation
Ability to Lift Up to 50 Pounds
Candidates must possess a valid driver's license and maintain a clean driving record.
Currently possess a life/health insurance license or the ability to successfully complete the licensing course and exam.

Nice To Haves

Preferred prior work experience within senior living communities, sales, and life/health insurance
Experience using Salesforce and Microsoft Office applications including Excel, Word, and Outlook.
Strong analytical and critical thinking skills to identify problems and develop innovative solutions.
Responds promptly to requests for assistance and strives to continually improve service.
The ability to manage multiple tasks to ensure that assignments are completed in a timely and productive manner.
Demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
Adapts to changes in the work environment and is able to deal with frequent change, delays, or unexpected events.
Consistently at work and on time, follows instructions, takes responsibility for own actions, responds to management direction.
The ability to visit required number of weekly visits in a timely manner without sacrificing quality.
Able to work in team environment.
Strong written and verbal communication skills.

Responsibilities

Provide excellent customer service, retention of existing accounts, and insurance sales.
Sustain rapport with key accounts by making periodic visits – at a minimum once per quarter; exploring specific needs; anticipating new opportunities.
Achieve marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing quality and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Identify marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Keep promotional materials ready by coordinating requirements with marketing department; inventorying stock; placing orders; verifying receipt.
Plan meetings and attend trade shows.
Protect organization's value by keeping information confidential.
Educate potential facilities on Aria Care Partners’ mission & services.
Plan weekly travel throughout the state to visit with nursing home staff and residents.