Account Manager – Wholesale Cabinetry

HIGHLAND CABINETRY INC • Phoenix, AZ

1d • $70,000 - $95,000 • Onsite

About The Position

This role is not an order desk position. The Account Manager will own a portfolio of dealer, contractor, and builder accounts, handling approximately $300K–$500K+ in monthly revenue. The Account Manager will be the primary point of contact for these clients, ensuring their orders are processed efficiently, potential issues are identified and resolved proactively, and client relationships are grown over time. The position offers a predictable Monday–Friday, days-only schedule, with a base salary and a commission plan designed to reward the growth of the client portfolio.

Requirements

• Strong customer-service instincts and a professional presence on the phone and in person
• Ability to juggle a high volume of accounts and orders without dropping details
• Process-driven and organized — you build systems, not fires
• Clear communicator who works well across departments
• Comfortable in a CRM or ERP system

Nice To Haves

• NetSuite (or similar ERP) experience
• Background in cabinetry, construction, building products, wholesale, or logistics
• A track record of managing or growing a book of business

Responsibilities

• Be the primary contact for your accounts — every order, question, and issue runs through you
• Run regular check-ins to review performance, surface concerns early, and find new opportunities
• Learn each client's business and match our products and programs to where they're headed
• Drive retention through consistent, proactive outreach
• Process and manage orders across online, phone, and walk-in channels in a high-volume environment
• Own accuracy and turnaround on every order in your book
• Flag potential issues and solve them before the order is placed
• Coordinate with warehouse, purchasing, and installation teams to keep resolution on track
• Manage warranty cases through to close
• Track revenue trends, account performance, and service outcomes for your portfolio
• Identify and act on upsell and program opportunities
• Report clearly on revenue, discount eligibility, and service performance
• Hit your KPIs and follow the playbook that gets you there

Benefits

• $65,000 base salary + commission ($90K+ OTE; strong performers exceed it)
• Monday–Friday, daytime hours — no nights, no weekends
• Health / dental / vision, 401(k), PTO
• A growing company where account managers are treated as revenue owners, not order-takers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed