Account Manager

Gallagher•Phoenix, AZ

2d•Hybrid

About The Position

The Account Manager is responsible for the day-to-day account management for small to mid-sized clients that are routine/moderately complex client accounts.

Requirements

Bachelors degree plus 3 or more years client coordination and/or claims management experience --or--High School diploma/GED with 8 or more years client coordination and/or claims management experience
Appropriately licensed and/or certified
Able and willing to travel approximately 25% of the time
Ability to work a hybrid model out of Phoenix, AZ - 3x On Site, 2x WFH.
Excellent verbal and written communication skills
Critical thinking and good judgment to quickly determine and prioritize key issues
Meeting facilitation skills - able to professionally conduct large group meetings

Responsibilities

Manages an assigned book of business and builds, expands, and solidifies relationships with existing clients
Leads appropriate resources to address the client's risk/capital management needs
Secures existing business and drives the sale of additional services and coverage levels
Cultivates relationships with the most senior buyer in the client organization as well as with day-to-day client representatives and buyers
Has retention goals for assigned group of accounts
May coordinate the work of administrative support and customer service
May support an Account Executive or a Broker Producer and is the first line of contact when the Account Executive or Broker/Producer is not available
Other duties as assigned