Account Manager

Benson Systems Inc • Tempe, AZ

3h • Hybrid

About The Position

The Account Manager serves as the primary relationship manager for an assigned portfolio of existing clients, delivering exceptional customer service while building and maintaining long-term partnerships. This role is responsible for managing customer accounts, identifying opportunities to expand services through additional Benson Systems solutions, and ensuring clients remain engaged and satisfied throughout the customer lifecycle. The ideal candidate is relationship-driven, proactive, and committed to delivering outstanding customer experience while supporting account growth and retention.
This position is based in Tempe, Arizona, and offers a hybrid work environment that includes client site visits, remote work, and in-office collaboration. The Account Manager works closely with Project Managers, Technicians, Sales, and other cross-functional teams to ensure seamless project execution, responsive customer support, and continued client satisfaction.

Requirements

• Previous Experience: 2+ years in account management, customer success, or a similar client-facing role, preferably within the security, fire protection, or technology industries.
• Relationship Building: Proven track record of cultivating strong, long-term client relationships and maintaining high customer satisfaction.
• Sales Acumen: Familiarity with upselling, cross-selling, and contract renewal processes.
• Organizational Skills: Strong attention to detail and ability to manage multiple accounts, projects, and priorities simultaneously.
• Communication Skills: Excellent written and verbal communication, with the ability to handle escalations and negotiate effectively.
• Technical Aptitude: Willingness to learn about Benson Systems’ offerings in security, fire protection, and life safety (training provided).
• Proactive Mindset: Self-motivated individual who thrives on finding innovative ways to support and grow client relationships.
• Strong communication skills (verbal and written)
• Attention to detail and accuracy
• Problem-solving and critical-thinking skills
• Ability to manage multiple priorities
• Professionalism and confidentiality

Responsibilities

• Maintain and Grow Existing Accounts: Serve as the main point of contact for assigned clients, building rapport and ensuring ongoing satisfaction with Benson Systems’ services.
• Upselling and Cross-Selling: Identify opportunities to introduce additional solutions, security, fire protection, and life safety services to existing clients.
• Client Relationship Management: Conduct regular check-ins and QBRs (Quarterly Business Reviews) with clients to evaluate needs, address concerns, and explore new project opportunities.
• Contract Renewals and Expansions: Manage renewal processes for service contracts, coordinate expansions or new service offerings, and handle any adjustments to existing agreements.
• Collaboration with Internal Teams: Work closely with the Implementation, Project Management, and Technical Service teams to ensure a seamless client experience, from onboarding to ongoing support.
• Client Advocacy: Proactively identify and resolve client issues or challenges, acting as a liaison between the customer and internal resources.
• Data and Reporting: Track and report on key account metrics, including churn risk, expansion opportunities, and overall client satisfaction levels.

Benefits

• Comprehensive health insurance for you and your family, including 100% company-paid employee-only medical, dental & vision coverage
• Robust 401(k), matching up to 4%
• Pet insurance
• Paid for required certifications and license renewals
• Generous Paid Time Off
• Competitive Compensation
• Career Growth Opportunities
• Company gatherings where families are welcome

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed