Account Manager, CORE

Wheels, Inc. • Schaumburg, IL

3d • $51,000 - $71,400 • Hybrid

About The Position

The Account Manager serves as the central connection between Wheels’ clients and internal teams, managing day-to-day relationships across a diverse client portfolio. The role works with Client Management and operational teams to support client retention, execute transactions, handle escalations, and bring forward ideas that contribute to client success. Responsibilities include coordinating action registers and planning initiatives, representing the client voice across the business, and collaborating with leaders, employees, customers, and suppliers. The role operates in a fast-paced environment and requires initiative, disciplined execution, and effective management of competing priorities.

The position partners with the Fleet Consulting Manager and Client Services Manager to maintain account communication and client expectations. It supports client meetings and QBR preparation, provides client guidance and training, manages operational requests and Salesforce cases, and coordinates with internal departments on resolutions. The Account Manager may provide day-to-day guidance and feedback but has no direct management responsibilities.

This is a full-time, Monday-through-Friday hybrid position based in Georgia or Illinois, in a professional office environment, with 10% travel. The stated base salary range is $51,000–$71,400, and the position is eligible to participate in an annual incentive plan based on company and individual performance.

Requirements

• High school diploma required.
• At least 4 years of customer service experience in a high-volume, multitasking environment.
• Project management proficiency.
• Excellent verbal and written communication skills.
• Intermediate proficiency in Microsoft Excel.
• Intermediate math skills, including calculating interest, percentages, depreciation rates, and discounts.
• Time-management skills and excellent attention to detail.
• Diplomacy and tact, including the ability to remain composed under pressure when addressing challenging or urgent customer issues.
• Strong collaboration and teamwork skills.
• Ability to adapt quickly in a fast-paced environment.
• Ability to set and manage multiple priorities and tasks simultaneously in a demanding environment.
• Proactive, self-starting approach and ability to work independently and as part of a team.
• Professionalism in a dynamic work environment.
• Problem-solving, analysis, and critical-thinking skills to draw appropriate conclusions.

Nice To Haves

• Bachelor’s degree.
• French language proficiency.
• Salesforce experience.

Responsibilities

• Manage a diverse portfolio of clients and actively cultivate strong client relationships.
• Process, oversee, and seek resolution for client operational requests.
• Set up and facilitate client action-register calls and ensure items progress to completion.
• Develop knowledge of products, services, and communications to serve as a resource for clients.
• Coach clients on fleet best practices and train them on available reports, subscriptions, and options.
• Work with the Fleet Consulting Manager and Client Services Manager to maintain account communication and manage client expectations.
• Communicate and collaborate with account team members about client opportunities.
• Serve as the first point of contact for client escalations involving operational issues and own them from investigation through resolution.
• Identify, manage, and maintain cycle-time commitments through Salesforce, email, and telephone.
• Identify process improvements that benefit clients or increase business efficiency.
• Develop and maintain standard operating procedures for customer and standard business processes.
• Action internal and client-facing key data files and reports to ensure compliance.
• Coordinate with internal departments to resolve client requests.
• Represent Client Services in cross-functional meetings and contribute to product or IT development efforts.
• Support the Fleet Consulting Executive in preparing for client QBRs and SLA/KPI discussions.
• Actively contribute to client meetings and discussions.
• Maintain confidentiality of received information.
• Participate in new-client activation for clients assigned to the portfolio.
• Meet Salesforce KPIs established by Client Services and the client.
• Learn and stay current with foundational systems, policies, procedures, and updates.
• Conduct root-cause analysis to prevent recurring issues and support continuous improvement.
• Manage assigned Salesforce cases to established completion dates and communicate status updates and final resolutions to clients.
• Provide day-to-day guidance and feedback; perform other duties as assigned.

Benefits

• Robust benefits package for employees and their families; specific benefit offerings are available in the company benefits overview.
• Eligible to participate in an annual incentive plan based on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED