Core Account Manager

Evans Transportation Services LLC•Delafield, WI

About The Position

Under the direction of the VP of Managed Operations, the Core Account Manager is the primary point of contact for an assigned book of Evans customers and owns day-to-day customer relationships and freight performance across quoting, load execution, service, and growth. Success is measured by gross margin, revenue and load growth, quote win rate, quote response time, on-time performance, customer retention, and billing accuracy.

Requirements

High school diploma or equivalent.
At least 2 years in freight brokerage, 3PL, or logistics account management.
Working knowledge of truckload freight, including dry van, reefer, and flatbed.
Experience quoting freight and managing customer pricing.
Clear written and verbal communication.
Proficiency in a TMS and Microsoft Office, especially Excel.

Nice To Haves

Bachelor’s degree in supply chain, logistics, or business.
LTL or intermodal experience.
A record of growing an existing book of business.
Hands-on MercuryGate experience.
Familiarity with DAT or Greenscreens.

Responsibilities

Serve as the primary contact for an assigned book of shipper accounts.
Price spot and contract freight quickly and with margin in mind using market data, and log every quote.
Build and tender loads in MercuryGate and track them from pickup to delivery.
Communicate delays, exceptions, and accessorials to customers proactively, before they escalate.
Grow the book by identifying new lanes, modes, and volume, and by pursuing RFPs and bids.
Monitor revenue and margin by account and take action to correct underperforming lanes.
Complete rates, accessorials, BOLs, and PODs accurately so loads invoice on time.
Lead account reviews for customers and leadership.
Partner with carrier sales, support, Managed Transportation, and finance.
Perform all other duties as assigned.