Account Manager

Jack Laurie Group•Fort Wayne, IN

10d•Onsite

About The Position

Home Floor Designs (HFD), a division of Jack Laurie Group, is seeking a motivated, relationship-driven Account Manager. The role focuses on sales growth, managing customer projects from start to finish, and creating an engaging showroom experience for residential and business clients. The Account Manager works independently while collaborating with internal teams to support successful project execution and customer satisfaction. The position is primarily based in the showroom and customer homes, with minimal travel and expected evening and weekend availability.

Requirements

Strong communication and relationship-building skills.
Ability to work independently and manage multiple priorities.
Excellent organizational and problem-solving abilities.
Customer-focused mindset and attention to detail.
Evening and weekend availability is expected.

Nice To Haves

Proven sales or account management experience preferred.
Experience in retail, flooring, interior design, or B2B sales is a plus.
Bachelor’s degree or equivalent experience preferred.

Responsibilities

Develop and maintain relationships with new and existing clients.
Identify and pursue new business opportunities to grow revenue.
Provide proactive customer communication and follow-up.
Meet and exceed personal sales and revenue goals.
Build and maintain a customer database.
Prepare and present bids for business-to-business opportunities.
Coordinate with internal teams to ensure smooth project execution.
Communicate consistently with customers and operations teams throughout projects.
Help solve problems and resolve issues to maintain high-quality outcomes.
Maintain a clean, organized, and visually appealing showroom.
Assist with product displays, merchandising, and showroom presentation.
Help create an engaging and welcoming shopping experience.
Promote company products and services to prospective clients.
Stay informed about industry trends and competitor activity.
Participate in ongoing sales training and professional development.
Use marketing resources to support outreach efforts.