Account Manager

Engine•Chicago, IL

1d•$100,000 - $125,000•Hybrid

About The Position

Engine is transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — Engine is here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel. More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, Engine pairs exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience. Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work. Business travel should be seamless, effortless—dare we say, enjoyable. Yet for too long, booking and managing work trips has been a frustrating, time-consuming chore. Engine exists to change that. We’ve built the most powerful travel platform in the industry, one that connects businesses to nearly every airline, hotel, and car rental company in the U.S. And here’s the kicker—it’s free for them. That means companies save time, save money, and gain complete flexibility to modify trips on their terms, without the usual headaches. We’re not just making business travel better; we’re redefining how it’s done. That’s why some of the most forward-thinking investors—Telescope Partners, Blackstone, Elefund, and Permira—are backing our journey. We are looking for a customer-obsessed Account Manager to join the Engine team. In this role, you aren’t just a point of contact; you are a strategic partner for a diverse book of a large book of business. You will navigate various industries and company sizes, balancing the art of relationship building with the science of data-driven growth. Your success in this role is defined by three core pillars: Maintain & Expand your accounts' GBV, mitigating risk to prevent churn/downsell, and aggressively increase product attach rates across the Engine suite.

Requirements

2+ years of experience in a closing or post-sales growth role (SaaS experience preferred).
A proven track record of managing high-volume communication while consistently hitting expansion and retention targets.
Ability to live in Salesforce to spot expansion signals, calculate attach rate gaps, and monitor account health.
Effectively communicate and partner with Account Representatives, Support, Product, and Sales teams to resolve customer pain points and influence product improvements.
You’re comfortable explaining complex product features and leading live demonstrations for diverse audiences.
A genuine passion for being a customer advocate while maintaining a sharp focus on business outcomes.
You bring a genuine curiosity to the table by effectively actively listening to dig deep in customer conversations.

Responsibilities

Actively maintain and expand accounts within your book of accounts, turning successful relationships into increased revenue.
Work in lockstep with your Account Director (AD) counterpart on larger expansion and risk opportunities.
Proactively identify "red flag" signals using customer engagements, Salesforce and usage data to neutralize downsell and churn risks before they happen.
Master the Engine product suite to ensure customers are utilizing the full breadth of our tools; you will be responsible for moving customers from single-product users to multi-solution advocates.
Manage a high-volume book of business with a focus on ruthless prioritization and effective time management across various company sizes and industries.
Conduct high-impact Quarterly Business Reviews (QBRs) and maintain relationships with key stakeholders and C-suite executives.
Act as the primary customer liaison by fielding technical questions, conducting live training sessions, and hosting product webinars to ensure deep adoption.
Consistently meet or exceed daily activity requirements (calls, emails, meetings) with a focus on purposeful outcomes and measurable results.