Account Manager (Remote)
About The Position
We’re seeking a highly organized and customer-centric Account Manager to join our growing team. In this role, you’ll partner closely with Account Executives, clients, key partners, and internal teams to provide exceptional support throughout the sales operations process. You’ll play a key role in building long-term, trusted relationships with clients by delivering accurate, timely service and driving operational excellence. This is a dynamic role requiring both attention to detail and strong interpersonal skills. The ideal candidate will be adaptable, proactive, and capable of switching between support and leadership functions as needed. Must be based in the United States.
Requirements
- Seasoned customer-centric Account Manager responsible for supporting sales operations, onboarding clients, managing accounts, preparing quotes, and coordinating accurate, on-time order fulfillment.
- Strong organization, communication, adaptability, and relationship-building skills.
- U.S.-based candidates.
Nice To Haves
- Adaptable, proactive, and capable of switching between support and leadership functions as needed.
Responsibilities
- Serve as a trusted advisor to key accounts, customer stakeholders, and executive sponsors
- Support new client onboarding and growth initiatives in collaboration with Sales
- Generate timely, accurate quotes and ensure smooth order placement and processing
- Oversee customer account management including contract and agreement negotiations
- Coordinate with internal/external teams to forecast stocking needs and delivery schedules
- Act as a client advocate with a focus on improving the customer experience
- Collaborate cross-functionally to ensure on-time and accurate delivery of all orders
- Escalate risks appropriately and support remediation efforts
- Complete ongoing security awareness training and uphold all company policies
- Perform other duties as assigned
Benefits
- Unlimited Paid Time Off (PTO)
- Incentive compensation plans for all employees
- Company-funded 401k contributions
- Zero-cost employer-covered health insurance
- Annual BYOD (Bring Your Own Device) reimbursement up to $500
- Paid Parental Leave
- Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
