Account Manager

Reside•,

18d•$66,400 - $89,400•Remote

About The Position

The Account Manager is responsible for the strategic management and growth of a portfolio of global accounts, supporting 3Sixty Accounts within the Reside organization. This role serves as the primary relationship owner, ensuring exceptional service delivery, strong client satisfaction, and long-term partnership success across multiple regions. The Account Manager will lead retention and growth strategies, monitor performance against key KPIs, and identify opportunities through proactive engagement, data-driven insights, and cross-functional collaboration. Success in this role requires a strong understanding of client goals, service expectations, and operational capabilities to align internal teams and deliver measurable value.

Requirements

Degree in Business, Management, or related field preferred
Minimum of 1 year in account management, customer success, or client-facing roles
Experience managing complex, multi-region or global accounts
Demonstrated success in driving retention, expansion, and revenue growth
Experience leading cross-functional initiatives and managing competing priorities
Strong global account management and relationship-building skills
Proven ability to drive retention, growth, and revenue within complex accounts
Experience coaching, training, developing, and motivating others
Exceptional communication, presentation, and stakeholder management skills
Ability to influence cross-functional teams and drive alignment
Highly organized with strong time management and prioritization skills
Proficiency in data analysis tools and CRM systems
Excellent PC skills, specifically in Microsoft Office Suite – Oscar is a plus
Willingness to travel for client reviews and conferences, once a quarter at a minimum

Nice To Haves

Experience in the Global Mobility, Temporary Housing, or Hotel backgrounds are preferred

Responsibilities

Manage a portfolio of global accounts, ensuring understanding of SLA’s, execution of service delivery, SLA adherence, while concurrently building strong relationships and driving consistent engagement
Develop and execute account plans focused on retention, growth, and long-term partnership value
Identify expansion opportunities within existing accounts, including new service offerings, geographies, and volume growth
Drive revenue growth across assigned accounts through strategic upselling and cross-functional alignment
Partner with leadership to define and execute account-specific goals, KPIs, and success metrics
Conduct regular business reviews, presenting performance insights, trends, and strategic recommendations
Analyze account performance using data analytics tools and dashboards to inform decision-making and identify improvement opportunities
Monitor key metrics including revenue performance, service delivery quality, and client satisfaction
Translate data insights into actionable strategies that improve retention and drive growth
Ensure consistent reporting, forecasting, and tracking of account performance against goals
Ensure consistent execution of service delivery aligned with contractual expectations and internal standards
Act as the primary escalation point for account-related issues, driving timely resolution and continuous improvement
Collaborate across internal teams (Operations, Finance, Supply, and Customer Experience) to ensure alignment and seamless delivery
Lead root cause analysis and corrective action planning where needed to improve outcomes
Serve as the primary point of contact for assigned accounts, building trusted advisor relationships at multiple levels
Maintain a deep understanding of client business goals, challenges, and evolving needs
Proactively communicate value delivered, progress against goals, and strategic opportunities
Drive client satisfaction, loyalty, and advocacy through consistent, high-quality engagement
Partner with internal stakeholders across regions to ensure consistent global account management practices
Align internal teams around account priorities, timelines, and deliverables
Support special initiatives and strategic projects that advance company objectives and account outcomes
Ensure accuracy and integrity of account data across systems and reporting platforms
This position may supervise employees.
May also provide cross-training for staff as designated by Leadership Team.