Account Manager

Compu Dynamics•Chantilly, VA

1d•$75,000 - $90,000•Hybrid

About The Position

The Account Manager's primary responsibility is coordinating non-specialized account management duties across assigned client accounts — triaging requests, routing work to the appropriate internal teams (e.g., electrical proposals, service scopes), and keeping every account moving. Once these core coordination duties are current, the Account Manager may also pursue business development and sales opportunities within their accounts.

Requirements

2+ years of experience in a technical field, service operations, or account coordination/management role, preferably in commercial, industrial, or data center environments.
Strong organizational skills with a proven ability to manage multiple accounts and priorities simultaneously.
Strong understanding of mission-critical infrastructure and service delivery.
Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical stakeholders.
Valid driver's license with a clean driving record.

Nice To Haves

Previous experience in a service or account management role within mission-critical, data center, or related technical industries.
Experience working with IT companies, colocation facilities, and end-users who manage and maintain data center infrastructure.
Bachelor's degree in a related field or equivalent experience.

Responsibilities

Serve as the central point of contact for assigned accounts, coordinating non-specialized requests that fall outside a dedicated account owner.
Triage incoming account requests and route them to the appropriate internal team or subject matter expert.
Track the status of open items across assigned accounts and follow up to keep requests moving.
Maintain accurate account records and documentation.
Identify and pursue new business, along with cross-sell and up-sell opportunities within existing accounts.
Negotiate and manage service contracts and agreements.
Represent Compu Dynamics at industry events and networking opportunities to strengthen market presence.
Conduct on-site visits with clients and field teams as needed to evaluate service needs and confirm scopes of work.
Collaborate with field teams and subject matter experts to ensure accurate, well-coordinated project delivery.
Maintain working knowledge of mission-critical infrastructure systems and relevant industry trends.
Promote a culture of safety by complying with company policies and regulatory standards across all service activities.
Participate in required safety and company training programs.

Benefits

Medical, Dental, and Vision Insurance
401(k) Retirement Plan with company match
Profit-sharing opportunities
Employer-Paid Life Insurance
Short-Term Disability (STD)
Voluntary Benefits (Long-Term Disability, supplemental life insurance, Accident, Critical Illness, and Hospital Indemnity coverage)
Paid Time Off (PTO)
Paid Holidays
Birthday Time Off
Paid Parental Leave (maternity and paternity leave)
Volunteer Time Off (VTO)
Boot Reimbursement
Tool Reimbursement
Tuition Reimbursement