Account Manager

Hub International Insurance•Grand Rapids, MI

8h•Hybrid

About The Position

At HUB International, we are a team of entrepreneurs who believe in empowering our clients by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop tailored solutions. We also believe in empowering our employees, offering resources in technology and industry expertise while maintaining a local flavor. As one of the largest global insurance and employee benefits brokers, HUB International provides a broad array of products and services, including property, casualty, risk management, life and health, employee benefits, and investment and wealth management. With over 17,000 employees in over 500 offices across North America, HUB has experienced substantial growth, partly due to our industry-leading success in mergers and acquisitions.

Requirements

Life & Health insurance license
3-5 years of prior benefit experience
Knowledge of Word, Excel, and MS Outlook
A high school diploma with some college preferred
Above average telephone techniques and the ability to effectively communicate with prospective and existing clients as well as, other staff members
Ability and willingness to utilize the company’s computer system and software required.
Good typing skills with an ability to compose clear and concise letters required
Ability to understand policy forms and coverage descriptions required
Organizational skills required
Willingness to attend educational classes desired
High attention to detail essential

Responsibilities

Provide quality customer service to existing accounts.
Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.
Manages a book of business generally in excess of $200K in revenue depending on complexity or number of small business accounts.
Mentor, support and train Associate Account Managers and Team Assistants as necessary.
Implement Client Service Plans as directed by account team and/or Team Leader.
Maintain accurate client information in account management systems as assigned.
Assist account team in providing quality customer service to existing middle market accounts.
Act in capacity of client manager on assigned middle market accounts.
Pursue a program for personal and professional development.