Account Manager

Bodycote North America•Andover, MA

22d•$110,000 - $130,000•Onsite

About The Position

The Account Manager, based in the U.S., reports to the Senior Account Manager - HIP Product Fabrication and is responsible for driving growth of Powdermet® Near Net Shape (NNS) products across the Defense, Energy (Oil & Gas, Nuclear), and Power Generation sectors. The Account Manager will pursue lead generation, identify and secure new business within existing accounts, while expanding into new applications and markets across North America. This role requires a hands-on, technical, problem-solving approach to application development and customer engagement. The Account Manager will build a robust sales pipeline and accelerate revenue growth. Responsibilities include using SFDC to analyze performance, business review, and forecast sales, evaluate quoting profitability, and identify target customers and growth sectors.

Requirements

This position must satisfy ITAR compliance requirements, therefore candidates must be U.S. Citizens or Permanent Resident Card Holders.
Must demonstrate the ability to read, write and communicate the English language
ten years in sales, customer service or related field
Demonstrate good judgment in fostering positive customer relationships
Ability to quote pricing, manage expectations for process and delivery
Exercise tact and ability to partner with customer to resolve issues
Problem solving skills to meet customer expectations
Communication skills with employees at all levels to achieve goal of exceptional customer service
Advocate for the quality our products and services
Must be able to effectively cultivate and develop customers from diverse backgrounds including small entrepreneurial businesses to large multinational corporations including OEMs, tier 1 and 2 accounts and technical staff
At all times conduct in accordance with Bodycote policies and procedures
Commitment to ethics in all interactions
Must possess or be able to develop a working knowledge of the Bodycote Quality Manual and Bodycote Policy Manual
Must be able to effectively cultivate and develop customers from diverse backgrounds including small entrepreneurial businesses to large multinational corporations

Nice To Haves

college degree preferred
Appreciation of HIP processes and capabilities, an understanding of competing processes such as casting and forging would be an advantage
Familiarity with commercial, aerospace, ASME, ASM and military specifications.

Responsibilities

Develop a trusted advisor relationship with key customer stakeholders, potential customers and executive sponsors.
Conduct sales calls, receive and respond to phone inquiries from customers and potential customers
Conduct customer feedback interviews / surveys
Develop and deliver quotations, provide clarification of customer requirements
Partnering with employees at the plant level to monitor progress of work to meet customer expectations
Project Management
Will have access to proprietary and third party information necessary to the business and as such will perform duties in an ethical and professional manner
Performs other tasks as assigned or dictated by position
Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism