Account Manager, In-Home Care - SilverAssist

SilverAssist•Kansas City, KS

5d•$80,000 - $85,000•Remote

About The Position

SilverAssist is seeking an experienced, results-driven In-Home Care Account Manager for its Partner Success team. The role serves as the strategic point of contact for a portfolio of home care agencies, including regional and national accounts. The Account Manager helps partners succeed on the platform by driving conversion, improving satisfaction, and expanding product utilization. The position involves proactively identifying opportunities to deepen relationships, coaching partners on performance, and delivering solutions aligned with business goals. The Account Manager uses negotiation skills to help agencies optimize their investment, resolve challenges, and secure long-term commitments. The role may include managing direct reports, including remote contract workers, and travel as needed. The position is remote and offers an annual salary of $80,000–$85,000, group insurance benefits, a 401(k) plan, and paid time off.

Requirements

Bachelor’s degree and 5 or more years of professional experience, or 10 or more years of relevant professional experience in lieu of a degree.
Experience in strategic partner management and/or partner operations.
Experience negotiating contracts with large corporate clients.
Strong technology skills, including Excel, PowerPoint, and a CRM such as HubSpot, with familiarity with BI tools such as Looker, Power BI, or Tableau.
High motivation, business acumen, attention to detail, organizational skills, and drive to break down barriers to success.
Demonstrated success retaining and growing a portfolio of business accounts.
Problem-solving, critical-thinking, strategic, and analytical abilities, along with entrepreneurial spirit and intellectual curiosity.
Ability to work autonomously, adapt quickly, and drive process improvements.
Strong communication skills and ability to influence internal and external stakeholders.

Responsibilities

Manage business accounts of varying sizes, from small and mid-size agencies to large corporate accounts, through proactive outreach, issue resolution, contract negotiation, lead-conversion efforts, and revenue growth.
Negotiate to secure partner buy-in, expand product utilization, and renew contracts.
Coach partners on timely referral follow-up, ongoing outreach, and best practices for converting referrals into home care clients.
Develop and nurture business relationships to support partnership growth.
Work with cross-functional and technology teams to create scalable solutions for common operational problems.
Respond to customer requests, including updating online listing information, investigating lead-quality issues, reporting performance metrics, and handling ad hoc tasks.
Use data-driven insights to monitor account performance, identify growth opportunities, and implement improvements.
Conduct training sessions and webinars to demonstrate Caring's tools and reports and share best practices for maximizing conversions from Caring referrals.
Manage direct reports as needed, including remote contract workers.
Travel as needed.