Account Manager
NFP Corp•Saint Augustine, FL
•$65,000 - $85,000•Hybrid
About The Position
This is a full time exempt position. Responsibilities include service and claims resolution, HR assistance, benefits administration support, implementation and contract review, communications, compliance expertise, and vendor accountability for performance standards. Along with Client Management staff, Account Manager has documentation responsibilities to include maintaining Salesforce service cases, updating checklists and client files, and communicating to clients regularly on outstanding issues. This is a hybrid position, going into the office 2 days a week.
Requirements
- 1 years experience in Employee Benefits Administration or Human Resources
- Health & Life Insurance License
Nice To Haves
- Exceptional written, oral, interpersonal communication skills
- Advanced MS Office skills, to include excel, word, power point
- Strong client development and relationship building skills
- Ability to work both independently and within a team environment
- Exceptional attention to detail and time management skills
- Strong aptitude for organization and prioritization
- Desire to work in a fast-paced environment with flexibility in duties and responsibilities
- Bachelor Degree preferred
Responsibilities
- Vendor Liaison for clients
- Responsible for maintaining outstanding checklists and renewal timelines
- Problem-resolution for ongoing or raised issues
- Responsible for running carrier reports where applicable, or ordering monthly reporting directly from the carrier
- Responsible for negotiating with vendors to provide competitive quotes. Provide contract review, comparisons and recommendations for renewals by established deadlines
- Proactive customer service and HR support
- Maintain internal files and databases with all client data
- Implementation and compliance support
- Proficient in completing fully insured NFP renewal package
- Assist and organize the onboarding process for all new cases and new business lines on designated accounts
- Experienced in Voluntary Benefits, Work Site Products and Enrollment/Eligibility Options for Clients to include Benefits Administration Systems
- Proficient in carrier alternatives, products and systems
- Attendance at weekly Health and Welfare meetings, planning sessions and NFP-Sponsored events
Benefits
- competitive salary
- PTO & paid holidays
- 401(k) with match
- exclusive discount programs
- health & wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
