Account Manager - Azurance Group

Blue Cross Blue Shield North Dakota•Bismarck, ND

11d•Hybrid

About The Position

The Account Manager - Azurance Group is responsible for providing customer support and account management duties to existing Azurance Group accounts. This position serves as a point of contact for existing groups, maintaining positive relationships, and maximizing sales opportunities during the renewal process. This role is the primary seller of new business to Azurance's small employer clients. The Account Manager – Azurance Group works closely with internal account management teams to effectively renew active clients. Develops, maintains, and assesses client accounts, and builds favorable relationships with clients. Focuses on growing and developing existing accounts, together with generating new business. Crafts targeted strategies designed to meet specific client needs and provides product recommendations based on internal and external factors. Meets regularly with assigned client accounts and ensures clients are consistently satisfied with the organization's products and services. Provides customer support and resolves escalated issues. Provides information to clients about changes to contracts, underwriting policies and billing procedures, helping to resolve claims issues, and delivering member or client materials as needed. Conducts open enrollment meetings and provides client trainings, if applicable. Identifies additional sales opportunities during the renewal process. Maintains knowledge of company products in the employee benefits industry, new service offerings, policies and procedures, and regulations impacting the business. Keeps clients informed about company initiatives and programs highlighting the benefits to the consumer. Collaborates with internal team members ensuring implementation and coordination of the renewal and sales activities are operating smoothly. Ensures necessary documentation is completed and appropriate internal systems are updated. Develops a professional rapport with clients to enhance new and ongoing business relationships.

Requirements

An associate's degree in marketing, business, healthcare or related field is required.
Minimum 3 years of sales, customer-facing, insurance, or related experience.
Must have or obtain ND Insurance Producer License, including the passing of the Accident and Health and Life and Annuity exams within 3 months of hire and maintain continuing education requirements annually.
Must maintain an active and valid/unencumbered driver's license which allows for standard driving privileges in North Dakota and Minnesota.
Demonstrates the ability to effectively interact with customers and build positive relationships.
Communicates clearly and professionally, both verbally and in writing.
Applies technical and professional knowledge to perform job responsibilities effectively.
Prioritizes tasks and organizes work to manage multiple responsibilities efficiently.
Collaborates effectively with team members and cross-functional partners.
Applies problem-solving skills to resolve issues and bring situations to closure.
Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards.

Nice To Haves

A bachelor's degree is preferred.

Responsibilities

Provide customer support and account management duties to existing Azurance Group accounts.
Serve as a point of contact for existing groups, maintaining positive relationships.
Maximize sales opportunities during the renewal process.
Act as the primary seller of new business to Azurance's small employer clients.
Work closely with internal account management teams to effectively renew active clients.
Develop, maintain, and assess client accounts, and build favorable relationships with clients.
Focus on growing and developing existing accounts, together with generating new business.
Craft targeted strategies designed to meet specific client needs and provide product recommendations.
Meet regularly with assigned client accounts and ensure clients are consistently satisfied with the organization's products and services.
Provide customer support and resolve escalated issues.
Provide information to clients about changes to contracts, underwriting policies and billing procedures.
Help resolve claims issues and deliver member or client materials as needed.
Conduct open enrollment meetings and provide client trainings, if applicable.
Identify additional sales opportunities during the renewal process.
Maintain knowledge of company products in the employee benefits industry, new service offerings, policies and procedures, and regulations impacting the business.
Keep clients informed about company initiatives and programs highlighting the benefits to the consumer.
Collaborate with internal team members ensuring implementation and coordination of renewal and sales activities.
Ensure necessary documentation is completed and appropriate internal systems are updated.
Develop a professional rapport with clients to enhance new and ongoing business relationships.

Benefits

Affordable medical, dental and vision coverage accepted throughout the United States
Employer funded Lifestyle Spending Accounts and Health Savings Accounts.
Voluntary employee contributions to Health Savings Accounts and Flexible Spending Accounts
Employer-paid life and disability insurance
401(k) retirement plan with company match and immediate vesting
Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave
Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more.
Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.
Comprehensive learning and development opportunities and an Educational Assistance Program.
16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
Employee recognition, community initiative events and yearly company outings.
Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
Opportunities to connect through employee committees.