Account Manager - Group Benefits

Nationwide Mutual Insurance•Milwaukee, WI

2d•Remote

About The Position

The Account Manager serves as the primary relationship manager for employer groups after they become Nationwide clients. While the sales team and wholesalers focus on winning new business, the Account Manager focuses on retaining existing clients, managing annual renewals, and ensuring brokers and groups receive excellent ongoing support. Primary responsibility would be working brokers to retain small business medical groups at time of reissue. Success in this role requires the ability to communicate complex information in a simple, consultative manner while balancing the needs of brokers, clients, and internal business partners. As the Account Manager, you’ll serve as the main point of contact and a trusted advisor to multiple assigned clients. You will build and maintain relationships with all internal departments to facilitate problem solving efforts on behalf of the client.

Requirements

Active Life & Health license preferred. Candidates without a current Life & Health license may be considered and will be required to obtain licensure following hire.
Bachelors’ degree preferred.
3 or more years of experience preferred.
Life and Health license required.
Proven ability to build and maintain relationships.
Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines.
Highly competent at multi-tasking.
Ability to be flexible with scheduling around business needs and excellent attendance.
Ability to work independently as well as thrive in a fast-paced, dynamic, team environment.
Must possess effective verbal and written communication skills.
Proficient in Microsoft Office (Word, Excel, Access and PowerPoint).

Nice To Haves

Candidates without a current Life & Health license may be considered and will be required to obtain licensure following hire. Nationwide provides licensing training and testing support.

Responsibilities

Serve as a trusted partner to brokers throughout the year, helping resolve escalated service concerns, maintaining strong relationships, and ensuring a positive customer experience.
Collaborate with underwriting and actuarial teams to evaluate pricing and renewal strategies.
Addresses client’s operational issues and concerns in efforts to retain client.
Addresses client’s operational issues and concerns
Promotes new products and services to gain more business from existing clients proactively seeking to identify new business opportunities
Coordinates with product, legal, operations, and sales for assigned clients to facilitate resolution of operational issues, including claims and customer service, if they arise
Refers client to appropriate resolution resource
Evaluates clients’ business and identify trends
Analyzes reporting to identify problems and trends
Analyzes client’s business issues to identify solutions and align appropriate support resources for resolution, and/or move forward with new initiatives
Monitors progress of issues and projects
Monitors service levels and assure client commitments are met and/or exceeded
Reports trends to management that issues are being resolved in a manner that follows business and regulatory guidelines provided by the company’s accident and health business unit(s)
May Perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire