Account Manager (PBSA/BTR)

UniHomes

8d•Hybrid

About The Position

This is a pivotal new role for an experienced Account Manager in the PBSA/BTR sector, reporting to the Head of Client Acquisition (PBSA/BTR). The role is instrumental in establishing UniHomes' presence in the Purpose-Built Student Accommodation (PBSA) and Build-to-Rent (BTR) sectors by launching an innovative rental advertising product. The Account Manager will be responsible for ensuring partners' portfolios are accurately represented and thriving on the platform, acting as a trusted advisor to optimize listings, drive lead generation, and boost tenancy conversions. This B2B role requires exceptional relationship management, attention to detail, and a deep understanding of the student accommodation market. The role offers flexibility with remote work for the first half of the year, transitioning to a field-based role with national travel up to three days a week, including overnight stays, in the latter half of the year. This travel allows for building in-person connections, attending industry events, and conducting impactful meetings to drive growth.

Requirements

Minimum of 3 years' hands-on Account Management experience within a B2B setting.
Exceptional interpersonal and stakeholder management skills, with the ability to build rapport and influence at all levels.
A strong commercial mindset underpinned by a proactive, data-driven approach to account growth and revenue generation.
Proficient and comfortable navigating property management systems, CRM platforms (ideally Salesforce), and various online marketplaces.
Highly organised, capable of managing a diverse portfolio of accounts simultaneously while maintaining meticulous attention to detail.
A clear, confident, and persuasive communicator (both written and verbal) who can articulate complex information effectively.
Full, valid UK driving licence (as this is a field-based role with regular travel).

Nice To Haves

Experience and a strong network directly within the Purpose-Built Student Accommodation (PBSA) and/or Build-to-Rent (BTR) sector.
Direct experience within the PropTech, SaaS, or online marketplace environments.
Familiarity with occupancy strategies, revenue management, and seasonal trends specific to student accommodation.
Experience with the International Student Market.

Responsibilities

Develop and maintain robust, high-value relationships with key decision-makers within PBSA and BTR operators.
Serve as the primary strategic point of contact, leading ongoing discussions around performance, optimisation, and new opportunities.
Conduct a minimum of 10 impactful meetings per week, including in-depth account reviews, strategic follow-ups, and platform training sessions.
Actively represent UniHomes at industry networking events and conferences to strengthen relationships and uncover new opportunities.
Proactively monitor, analyse, and significantly improve the performance of operator listings, ensuring maximum visibility, competitiveness, and data accuracy.
Deliver regular, insightful reports and data-driven recommendations that directly contribute to partner success and conversion rates.
Provide weekly performance headlines and comprehensive reports to the Head of PBSA and BTR.
Ensure all partner listings are complete, up-to-date, and consistently exceed platform standards across pricing, availability, rich media (images/virtual tours), and detailed property information.
Collaborate with operators to effectively roll out impactful promotional offers and dynamic seasonal adjustments.
Work seamlessly across our product, content, and marketing teams to address client needs swiftly and enhance overall platform functionality.
Identify and help implement process improvements that elevate partner satisfaction and streamline operational efficiencies.