Sales Executive (PBSA/BTR)

UniHomes

8d•Hybrid

About The Position

Our PBSA/BTR (Purpose Built Student Accommodation / Build to Rent) team is growing fast, and we are hiring a further Sales Executive to help convert student demand into bookings. This is a high-energy, high-volume sales role where you will spend most of your day on the phone, email, and WhatsApp, speaking to students, securing bookings, and keeping momentum moving. Reporting directly to our Head of New Business (PBSA/BTR), you will join a new PBSA/BTR team (currently four people) at a genuinely exciting stage of growth. Your focus is simple: convert warm student enquiries into confirmed bookings, quickly and professionally, while delivering a brilliant experience. There is some occasional admin to support the wider PBSA set-up (for example, assisting with listing accuracy or operator information when needed), but the reality is this role is primarily about sales conversion and booking outcomes. There is no cold calling involved. You will be following up warm student enquiries, building quick rapport, and confidently progressing conversations to a booking.

Requirements

Proven experience in a telesales or inside sales role, ideally within property, student accommodation, PBSA/BTR, or a related sector.
Proven ability to manage high call volumes and convert leads into bookings.
Natural rapport builder with strong influencing and closing skills.
Resilient and confident in handling rejection and maintaining motivation.
Proficient in Salesforce and other CRM systems.
Excellent verbal and written communication skills.
Highly organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Self-motivated and collaborative team player.
Applicants must already have the permanent and unrestricted right to work in the UK.

Nice To Haves

Experience in the student accommodation market is highly desirable.

Responsibilities

Follow up promptly on warm student enquiries, building rapport quickly and moving conversations through to a confirmed booking.
Handle a high volume of calls, email, and WhatsApp conversations, staying organised and maintaining quality under pressure.
Become a trusted point of contact for students, providing accurate property information and supporting them through operator-specific booking procedures.
Work closely with PBSA operators and internal teams to ensure smooth handovers and accurate bookings.
Occasional visits to PBSA sites or operators may take place to deepen product knowledge and strengthen relationships.
Support occasional operational tasks where needed, for example helping to keep operator or listing information accurate and up to date.
Use Salesforce and agreed ways of working to manage leads, follow-ups, and booking progress consistently.
Spot issues early, escalate appropriately, and keep students informed so the booking journey stays smooth.
Support occasional reporting or admin requests when needed.