BTR Onsite Service Technician

Brookfield Properties•Chattanooga, TN

4d•Onsite

About The Position

The Build-to-Rent Onsite Service Technician is responsible for maintaining the physical integrity, safety, and overall appearance of the assigned community. This role ensures a clean, secure, and well-maintained living environment for residents, visitors, and team members through timely completion of maintenance requests and proactive property upkeep. The technician serves as a key onsite representative, supporting resident satisfaction, retention, and operational excellence through responsive service and high-quality workmanship. This position requires strong technical maintenance skills, excellent customer service, and the ability to work independently in a fast-paced residential environment.

Requirements

High school diploma or equivalent required
Prior maintenance experience, preferably in residential or property management environments
Experience with HVAC, plumbing, electrical, and general maintenance repair work preferred
Strong technical aptitude across multiple maintenance disciplines
Ability to troubleshoot and resolve maintenance issues independently
Strong customer service and communication skills
Ability to manage multiple tasks in a fast-paced environment
Strong attention to detail and organizational skills
Ability to work both independently and as part of a team
Valid driver’s license and reliable transportation
Ability to perform physically demanding work in varying environments
Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs
Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance)
Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions
Ability to work in various positions and access confined or elevated spaces
Ability to operate standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets)
Ability to communicate effectively in English, both verbally and in writing, as for safe and effective job performance
Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision

Nice To Haves

Technical or trade school certification preferred
CPO (Certified Pool Operator)
HVAC certification
CAMT (Certified Apartment Maintenance Technician)

Responsibilities

Perform routine and preventive maintenance including HVAC, plumbing, electrical, appliance repair, and general maintenance tasks.
Conduct regular inspections of buildings, systems, and equipment to identify maintenance needs and safety concerns.
Complete work orders accurately and efficiently while minimizing disruption to residents.
Respond promptly and professionally to emergency maintenance requests.
Serve as a primary onsite point of contact for resident maintenance issues and service requests.
Communicate clearly and professionally with residents regarding work order status and resolution timelines.
Collaborate with onsite and centralized teams to ensure timely resolution of service requests.
Build positive resident relationships to support satisfaction and retention.
Maintain courteous and service-oriented interactions at all times.
Maintain cleanliness and appearance of common areas, amenities, and exterior grounds.
Assist in unit turns including cleaning, painting, minor repairs, and move-in readiness preparation.
Ensure tools, materials, and equipment are properly maintained and stored.
Support overall community presentation standards and readiness.
Follow all safety procedures, company policies, and applicable local, state, and federal regulations.
Maintain a safe working environment and report hazards or safety concerns immediately.
Participate in required training and ongoing development programs.
Ensure compliance with maintenance standards and operational guidelines.
Act as the onsite maintenance representative for assigned BTR community.
Support training compliance and operational initiatives as assigned.
Perform other duties as assigned by supervisor or leadership.