Account Manager

Gallagher•Denver, CO

12d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Gallagher is one of the world’s largest insurance brokerage, risk management, and consulting firms. With a global presence and a people-first culture, we partner with clients to help them protect what matters most—from their employees to their business operations. At Gallagher, you’ll find a collaborative environment, opportunities to grow, and a strong focus on doing the right thing for our clients and each other. As an Account Manager, you’ll play a key role in supporting client accounts and ensuring a smooth, high-quality service experience. You’ll partner closely with internal teams, carriers, and clients to manage day-to-day needs, support renewals, and help deliver effective employee benefits solutions. This is a great opportunity for someone who enjoys working behind the scenes to keep things running smoothly while also building strong client relationships.

Requirements

2–5 years of experience in employee benefits or a related field
Active Life & Health license
Working knowledge of employee benefits plans and coverages
Comfortable working with clients via phone, email, and in person
Strong problem-solving and communication skills
Experience with agency management systems (or ability to learn quickly)
Proficient in Microsoft Office (Excel, PowerPoint, etc.)

Nice To Haves

Detail-oriented with strong critical thinking skills
Enjoy supporting a team and delivering great client service
Clear, professional communicator (written and verbal)
Organized and able to manage multiple priorities

Responsibilities

Serve as a day-to-day contact for client questions and support needs
Maintain accurate client records to ensure seamless service
Assist with open enrollment including scheduling, preparation, and follow-up
Help build strong relationships with insurance carriers and support client retention
Participate in quarterly client check-ins and service reviews
Support renewals, enrollments, and ongoing account maintenance
Review policies, endorsements, and audits for accuracy
Partner with carriers to ensure correct plan setup and resolve discrepancies
Help manage financial and utilization reporting for clients
Keep systems (like BenefitPoint and agency tools) updated and organized
Assist with compliance-related documentation and processes
Ensure carrier quotes are received on time and review for completeness
Identify gaps or issues in quotes and follow up as needed
Leverage your knowledge of employee benefits to support the team and clients

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program