Account Manager

Lyra Technology Group•Easton, PA

6d•Hybrid

About The Position

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry-leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. Lyra Technology Group is seeking an Account Manager for one of their operating companies, ACE Technology Group. The Account Manager is responsible for the health, satisfaction, and growth of a dedicated portfolio of existing ACE clients. Acting as the client's trusted advisor and primary point of contact, this role ensures accounts receive proactive, high-touch service through regular business reviews, security audits, project management support, and both in-person and virtual check-ins. The Account Manager also drives account growth by identifying upsell opportunities, confirming clients are leveraging their technology effectively, aligning on future roadmap plans, and ensuring clients are fully aware of the breadth of solutions ACE offers. This is a relationship-first role: while a working knowledge of managed IT and cybersecurity concepts is important, strong communication skills, executive presence, and the ability to build lasting client trust are the most critical qualities for success. About ACE Technology Group… Founded in 2002, ACE Technology Group is a leading managed IT services provider (MSP) delivering proactive IT support, cybersecurity, cloud, and advanced technology solutions to organizations of all sizes, from startups to enterprise businesses. Headquartered in the Greater Philadelphia area, ACE serves as a fully outsourced or co-managed IT partner, helping organizations operate securely, efficiently, and with confidence. With a strong foundation in remote IT services, ACE has been at the forefront of innovation for over two decades, evolving from traditional IT support into a comprehensive technology partner. Today, the company offers a full suite of services including managed IT, cybersecurity, artificial intelligence, cloud solutions, VoIP, data backup, disaster recovery, compliance, and IT infrastructure. Driven by a mission to help businesses thrive through technology, ACE Technology Group is committed to delivering exceptional service, advanced cybersecurity protection, and long-term partnerships that empower clients to grow, adapt, and succeed in a rapidly evolving digital landscape.

Requirements

Bachelor's degree in Business, Technology, Communications, or a related field (or equivalent experience)
2–5 years of experience in account management, client success, or a client-facing role, ideally within an MSP, technology, or professional services environment
Excellent communication, presentation, and interpersonal skills, with strong executive presence
General familiarity with managed IT, cybersecurity, and overall technology solutions at a conceptual level
Strong relationship-building, problem-solving, and organizational skills
Ability to manage multiple accounts and competing priorities simultaneously
Experience using CRM platforms such as HubSpot or similar systems
Willingness and ability to travel locally for in-person client meetings and site visits

Nice To Haves

Experience in the MSP, cybersecurity, or broader technology services industry
Proven track record of managing client relationships that resulted in retention and account growth
Experience leading executive-level business reviews or security discussions
Familiarity with project management practices and tools

Responsibilities

Serve as the primary point of contact and trusted advisor for an assigned portfolio of accounts, building strong, long-term relationships with key stakeholders
Conduct in-person meetings, site visits, and virtual check-ins to stay closely connected to client needs
Ensure timely resolution of client concerns and escalations, coordinating with internal teams as needed
Lead regular business reviews (QBRs) and periodic security audits to evaluate account health, risk posture, and performance against goals
Document findings and recommendations, partnering with technical teams to develop action plans
Oversee client-facing projects and technology rollouts from kickoff through completion
Coordinate with internal technical, service, and support teams to manage timelines, expectations, and communication across all stakeholders
Identify and pursue upsell, cross-sell, and renewal opportunities that align with client needs and support account growth strategies
Evaluate whether clients are leveraging their technology effectively and recommend adjustments
Lead roadmap discussions to keep ACE aligned with clients' future plans, and proactively educate clients on the full breadth of ACE's solutions
Partner with Sales, Marketing, Support, and technical delivery teams to deliver seamless client experience
Maintain accurate account records and report on key performance metrics and client satisfaction trends in CRM systems
Relay client feedback internally to support continuous improvement of ACE's products and services