Account Manager - Sales Ops

USA TODAY Co.

10d•$45,000 - $55,000•Remote

About The Position

USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. If you are a California resident, you acknowledge that by applying for a job with us, this California Job Applicant Privacy Notice will apply to our collection, use, and disclosure of your personal information. To connect with us, visit www.usatodayco.com The Account Manager (AM) will partner with closely with internal teams on the fulfillment of large advertising and marketing solutions. The AM will serve as the primary liaison between teams. They support assigned accounts in achieving monthly and quarterly revenue goals. The Account Manager is responsible for retaining revenue through superior customer and campaign management. Additionally, the Account Manager is responsible for following up on customer requests, delivering on client expectations, as well as, executing internally and externally superior customer relationship management. The AM will serve as the internal client champion and proactively initiating projects as needed to support sales. They are responsible for managing project deliverables, campaign launches, and timelines to ensure we are meeting the client’s expectations. We are a consultative media company that provides our customers with a means to deliver their advertising message to the right audience in the most effective way. From digital, print, search, social media and more, we encompass an array of products.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
Minimum 3-5 years Account Management, Customer Service or Sales experience, Project Managing Accounts; digital experience preferred.
Must be able to work with multiple internal teams with ease and provide exceptional customer service and be team oriented in nature.
Creative, flexible, and able to adapt to industry change.
Persuasive verbal and written communication skills, including solid proofing skills
Strong organizational skills with proven ability to multi-task in a deadline-driven environment
Demonstrated knowledge of digital media platforms
Effective and creative problem solving and decision-making skills
Must be proficient with Ecel and PowerPoint; SalesForce.com or other CRM tool preferred.

Nice To Haves

digital experience preferred

Responsibilities

Partner with sales partners for pre-campaign and pre-proposal support, and post-sale fulfillment to ensure all customer needs are met
Proactively partner with internal teams to ensure deliverables meet agreed upon specifications, deadlines, and standards.
Project manage client requests: including campaign details/objectives, ad copy and proofs, billing, as well as any other functions related to customer service or execution of marketing plans.
Consistently partner with sales to meet and exceed revenue goals and client expectations to grow account base.
Demonstrate a deep understanding of the marketplace, customers' business models and objectives, competitors, and print and digital offerings.
Develop a deep understanding of our product offerings, utilize sales tools, and articulate the value of our digital products to our clients
Collaborating with sales on client business needs/potential client opportunities and new products/programs to better serve the client.
Work closely sales to facilitate proposals, correspondence, and resolution of customer’s issues.
Development of an understanding of our internal departments and systems to ensure we deliver the best customer experience.
Project manage account: orders, billing, campaigns etc.
Conduct QA on account/campaign set-up to ensure client requirements are met.