Account Manager

Precision Record Pressing Inc • Toronto, ON

10d • CA$0 - CA$62,000 • Onsite

About The Position

Precision Record Pressing is a leading vinyl record pressing company with multiple locations in the Greater Toronto Area. We are currently looking for an Account Manager to join our Toronto team. This is a full-time, permanent opportunity that will work directly with developing artists, independent labels, and music industry partners on their vinyl and CD projects, often guiding clients through the manufacturing process for the first time. This role is perfect for someone with a passion for independent music and vinyl, who is motivated, detail-oriented, and thrives in a fast-paced environment while valuing both client relationships and operational precision. Candidates must reside in Canada and be legally authorized to work in Canada without sponsorship now or in the future.

Requirements

• Minimum 1-3 years of experience in account management, sales, or customer relationship management, preferably within vinyl record manufacturing, or print or packaging in the music industry.
• Candidates from vinyl production roles at music labels, distributors or artist management firms will also be considered.
• Candidates from label relations roles at music distributors will also be considered.
• Demonstrated strong network of relationships at record companies, artist management firms and music distributors.
• Strong understanding of project-based sales and order management workflows.
• Demonstrated ability to manage multiple complex projects simultaneously while maintaining accuracy and attention to detail.
• Experience working with ERP systems and CRM platforms; proficiency in Google Business and Microsoft Office Suite.
• Excellent written and verbal communication skills, with the ability to communicate clearly with both clients and internal teams.
• Strong organizational and time management skills in a deadline-driven environment.
• Commercial awareness and ability to identify growth opportunities within existing accounts.
• Self-motivated, proactive, and comfortable taking ownership of customer accounts.
• Relationship builder who enjoys proactively expanding their network and finding ways to meet customer needs.
• Excited to conduct local client visits and explore their upcoming needs, with occasional travel as required to clients and music industry events.

Responsibilities

• Engage with record labels, artists, management companies, and other music industry clients to define vinyl and CD project specifications and scheduling requirements.
• Prepare accurate quotes in the company’s custom ERP system for vinyl and CD projects.
• Enter orders and manage them through to completion, actively monitoring progress to ensure accuracy, timeliness, and on-schedule delivery.
• Revise quotes and orders as customer requirements evolve, ensuring all changes are accurately reflected in the system.
• Collaborate with Production, Graphics, and other internal teams to move projects through the system and resolve artwork, audio, or scheduling challenges.
• Identify potential delays or production risks and take prompt action to resolve them.
• Provide proactive, high-quality customer support throughout the full lifecycle of each project, including guidance, updates, and issue resolution.
• Work with the Graphics department, internal print division, and external vendors to develop accurate pricing and specifications for custom print projects, ensuring feasibility, cost competitiveness, and production accuracy.
• Partner with the Colour Program Lead to translate customer ideas for unique or specialty vinyl effects into feasible production outcomes.
• Build and maintain strong customer relationships through regular communication and account development.
• Stay informed on new product offerings and production capabilities at the Company and actively promote them to clients.
• Continuously develop product and production knowledge to strengthen vinyl and print expertise.
• Attend and actively participate in biweekly Account Manager meetings.
• Other duties as assigned by Manager or designate

Benefits

• Bonus structure based on Company and Individual performance
• 100% Employer paid company sponsored benefits program: this means you don’t pay any premiums!
• Retirement savings match program
• Casual dress
• Employee Assistance Program
• Safety footwear allowance program
• Referral rewards
• Music Program Benefits
• Paid time off program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed