Account Manager

Otis Elevator Co.•Little Rock, AR

12d•Onsite

About The Position

Otis is seeking a Service Sales Account Manager to join its team in Little Rock, Arkansas. This customer-focused role manages commercial accounts, builds customer relationships, identifies sales opportunities, and provides service and support. Candidates with transferable experience in B2B sales, account management, customer relationship management, or service-focused sales are encouraged to apply; elevator industry experience is not required. The position is primarily office-based in Little Rock, with occasional travel based on business needs.

Requirements

At least 5 years of sales, account management, or related customer-facing sales experience.
High school diploma with relevant professional experience.
Strong customer service and relationship-building skills.
Experience managing customer accounts and developing long-term partnerships.
Strong interpersonal, written, verbal, and presentation skills.
Ability to manage multiple priorities in a fast-paced environment.
Comfort with networking and developing new business relationships.
Ability to work primarily in the office in Little Rock, Arkansas.
Ability to travel occasionally based on business needs.

Nice To Haves

Transferable experience in B2B sales, account management, customer relationship management, or service-focused sales. Elevator industry experience is not required.

Responsibilities

Manage and develop relationships with commercial customers.
Serve as a primary point of contact for customer needs and account support.
Maintain regular communication and build long-term customer partnerships.
Identify repair, modernization, and other sales opportunities within existing accounts.
Develop sales opportunities through relationship building, networking, bids, and tenders.
Manage sales opportunities, pipeline, and forecasts using Otis sales tools.
Conduct sales negotiations and close opportunities.
Network and build relationships within the local business community.
Collaborate with sales and field colleagues to support customers and business growth.

Benefits

401(k) plan with company match and a separate automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents beginning on the first day of employment.
Three weeks of paid vacation and paid company holidays.
Paid sick leave.
Employee assistance and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance benefits.
Birth/adoption and parental leave benefits.
Adoption assistance.
Tuition reimbursement program.
Peer recognition and service anniversary awards.
Spot performance bonus opportunities.