Account Manager
About The Position
Aldridge is hiring for a mid-level Client Success Manager role that serves as the operational and consultative bridge between technical execution teams and executive client sponsors. The position manages recurring account activities, facilitates business reviews, supports roadmap alignment, and guides the early stages of strategic IT planning. The role owns the health of relationships across an assigned portfolio, promoting proactive communication, visibility into performance, and alignment with Aldridge’s service catalog. It requires organizational ability and a consultative approach to turn client feedback into actionable next steps and route opportunities or alerts to the appropriate internal teams. The position is based in Irving, Texas, with a hybrid schedule: work-from-home days are optional on Mondays and Fridays, and in-office attendance is required Tuesdays through Thursdays. Travel may be required up to 20%.
Requirements
- 3–5+ years of experience in IT, preferably in a Managed Services environment.
- Familiarity with IT infrastructure concepts, including cloud, servers, backup, and networking.
- Strong organizational skills and ability to manage multiple accounts across various stages.
Responsibilities
- Serve as the primary liaison for assigned client accounts and communicate updates, risks, and opportunities in a timely manner.
- Monitor account health through client touchpoints and internal reporting tools.
- Coordinate service requests requiring staff coordination, escalation, or approvals.
- Prepare, schedule, and lead regular Update and Planning Meetings and contribute to business reviews.
- Present trend analysis, ticket summaries, feedback, and aligned recommendations in collaboration with vCIOs.
- Translate client needs into roadmap opportunities with guidance from Client Success Executives.
- Identify recurring or project-based needs that align with Aldridge’s solution portfolio.
- Track solution engagements and internal delivery progress to keep client communications aligned.
- Maintain current documentation in CRM and roadmap tools.
- Coordinate with service desk, projects, procurement, and back-office teams to support timely execution of roadmap items.
- Participate in internal planning cadences and client strategy team forecasting updates.
Benefits
- Competitive salary and incentive plan.
- Generous employer contribution to health benefits package.
- 401(k) matching.
- Four weeks of paid time off per year, plus additional days for community service.
- Ongoing training and professional development opportunities.
- Free snacks and beverages.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
