Account Manager

City Wide Facility Solutions•Nashville, TN

3d•Onsite

About The Position

City Wide Facility Solutions in Nashville, TN is seeking an enthusiastic Account Manager, also known as a Facilities Solutions Manager (FSM), to drive business growth and professional development in a dynamic, fast-paced environment. The role offers a competitive base salary, an attractive commission structure, and a comprehensive benefits package. City Wide Facility Solutions is a leader in the building maintenance industry with over 115 locations nationwide, providing a single-source solution for all building maintenance services. We operate based on core values of relentless customer service, growth mindset, and hustle. We are looking for individuals seeking a career with opportunities for internal promotion, within a high-energy, collaborative, inclusive, and fun environment that rewards performance.

Requirements

Proven background in account management, sales, or a similar field within the service industry.
Strong leadership skills with experience in managing diverse teams.
Excellent problem-solving, organizational, and communication skills.
Technologically adept with experience in CRM systems preferred.
Motivated by a fast-paced, results-driven environment.
3-5 plus years of sales and management experience in building maintenance, facility management or equivalent experience.
High School diploma required.
Highly detail-oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Must have reliable transportation.

Nice To Haves

Bachelor's degree highly desirable.

Responsibilities

Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.
Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance.
Manage contractor relationships including hiring, negotiation, and performance assessments.
Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
Utilize City Wide’s CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery.
Generate extra service (ES) sales, with specific targets set based on your defined territory.
Conduct and report on detailed quality control inspections to ensure all services meet our high standards.
Manage service delivery effectively, ensuring compliance with client and company standards.
Lead and develop your team, ensuring high performance and adherence to company protocols.