Account Manager
About The Position
SSW is seeking a highly organized, detail-oriented, and execution-focused Account Manager to support our Appliance Segment. This role will serve as a primary point of contact for OEM appliance customers, ensuring customer requests, RFQs, projects, and communications are managed accurately and efficiently. We are looking for an individual who thrives on organization, follow-through, process management, and customer support. Appliance industry experience is not required. We are willing to train the right candidate who possesses strong organizational skills, a methodical approach to work, and the ability to execute customer-facing activities with precision. The ideal candidate is mechanically minded, process-driven, responsive, and capable of managing numerous customer requests while coordinating effectively with internal teams.
Requirements
- Bachelor's degree preferred, but equivalent experience will be considered.
- 3+ years of experience in account management, customer service, project coordination, inside sales, operations, or a related role.
- Strong organizational and project management skills.
- Exceptional attention to detail and follow-through.
- Ability to manage multiple priorities in a fast-paced manufacturing environment.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office, including Excel, Outlook, Teams, and PowerPoint.
- Ability to travel up to 50%.
Nice To Haves
- Manufacturing experience.
- Experience supporting OEM customers.
- Familiarity with customer portals, quoting systems, or project-tracking tools.
- Experience coordinating cross-functional teams to support customer requirements.
- Mechanical aptitude or technical curiosity.
Responsibilities
- Serve as the day-to-day liaison for assigned Appliance OEM customers.
- Manage inbound customer communications and ensure timely responses.
- Organize, track, and coordinate RFQs, pricing requests, engineering changes, customer projects, and action items.
- Navigate customer portals and systems to manage submissions, documentation, quotations, and updates.
- Coordinate closely with engineering, operations, quality, purchasing, and leadership teams to ensure customer deliverables are completed on time.
- Maintain detailed records of quotations, customer communications, project status updates, and open items.
- Monitor customer deadlines and proactively drive completion of required actions.
- Support customer meetings through preparation of agendas, action logs, and follow-up activities.
- Generate reports, summaries, and account status updates for leadership.
- Execute customer-related activities and commercial strategies as directed by leadership.
- Travel to customer locations and company facilities as needed to support business objectives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
