Account Manager

National Ramp•Valley Cottage, NY

4d•Onsite

About The Position

The Account Manager manages and develops relationships with existing commercial customers, providing consistent communication, proactive follow-up, and a positive customer experience. The role is the primary point of contact for assigned accounts and coordinates with internal teams to keep quotes and projects on track, address customer needs, and identify opportunities to strengthen relationships and grow existing business. The Account Manager communicates pricing, project scope, timelines, and next steps; maintains accurate customer, quote, and opportunity records in the CRM; and coordinates smooth handoffs to Project Management and Operations while remaining engaged with customers throughout project execution. The position is onsite in Valley Cottage, New York, four days a week, with annual compensation of $80,000–$90,000. National Ramp’s benefits begin after 30 days of employment. The company describes a collaborative environment where employees can grow, contribute, and make a meaningful impact, and says its team is dedicated to creating accessible spaces for everyone.

Requirements

At least 5 years of experience in account management, customer relationship management, inside sales, or a related B2B role.
Strong relationship-building and customer service skills, with a proactive approach to communication and follow-up.
Excellent organizational skills and ability to manage multiple customer accounts and projects simultaneously.
Strong written and verbal communication skills.
Experience using CRM software to track customer interactions, quotes, and follow-up activities.
Ability to coordinate across multiple departments and keep projects and customer requests organized.
Strong attention to detail, accountability, and problem-solving skills.

Nice To Haves

Experience in commercial construction, building products, accessibility solutions, or a manufacturing environment.
Experience working with general contractors, modular building companies, dealers, or national accounts.
Familiarity with ERP systems, quoting platforms, or project management software.
Ability to interpret basic construction drawings and project specifications.
Experience working with purchase orders, project quotes, and commercial customers.

Responsibilities

Manage relationships with existing commercial customers as a reliable point of contact for questions, project updates, and ongoing needs.
Build customer relationships through proactive communication, consistent follow-up, and understanding each customer's business.
Coordinate customer requests and project details with internal teams to provide timely and accurate responses.
Follow up on quotes, outstanding information, pending decisions, and open customer requests to keep projects moving forward.
Clearly communicate pricing, project scope, timelines, and next steps to customers.
Maintain accurate customer records, quotes, and opportunity updates in the CRM.
Identify opportunities to strengthen existing relationships and support additional business from current customers.
Coordinate handoffs to Project Management and Operations while staying engaged in the customer relationship throughout project execution.
Anticipate customer needs, address concerns, and work with internal teams to resolve issues promptly.