Account Manager - Redi-Mix Concrete

Knight’s Companies•Columbia, SC

21h

About The Position

Knight’s Companies is seeking a proactive, detail-oriented Account Manager for its Redi-Mix Concrete operations. The role engages with clients, supports sales, and contributes to business growth by building strong customer relationships and helping ensure orders, deliveries, and account matters are handled effectively. The Account Manager prepares customer quotes using the pricing matrix; coordinates orders, production, and delivery; supports customer satisfaction and loyalty; and works with management and internal departments on operational, billing, credit, quality-control, and business-development needs. The position also involves networking, project research, specification review, and monitoring contractor performance.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
Three to five years of construction industry experience.
Excellent people skills and a customer-focused philosophy.
Ability to communicate effectively with people at all operational levels.
Experience in budget and goal preparation, contract negotiation, and program development.
Computer proficiency, including Word, Excel, and PowerPoint.
Good mathematics skills, including use of feet, inches, and fractions.
Valid driver’s license in the state of residence.

Nice To Haves

Construction industry experience in the target market.
Concrete industry experience.

Responsibilities

Prepare accurate customer quotes based on the pricing matrix and explain product quality and services to clients.
Place orders and monitor production and delivery to support timely fulfillment.
Build and maintain relationships with key accounts to increase customer satisfaction and activity across sectors.
Collaborate with management to plan objectives, coordinate operations, and establish procedures.
Execute a strategic plan for regular customer contact and ongoing satisfaction and loyalty.
Troubleshoot customer complaints concerning billing, quality, and service, and provide efficient resolutions.
Assist Billing and Credit departments in resolving account issues.
Participate in networking events to promote products and services.
Assist customers and Quality Control in expediting mix design submittals.
Research projects and review specifications for quality-control verification before bidding.
Monitor contractor performance in credit, pricing, delivery, and purchasing.
Assist accounting with billing and collections.