Account Manager

American Rheinmetall•Lansing, MI

10d

About The Position

American Rheinmetall seeks an Account Manager to manage and grow relationships with clients in the defense and aerospace sector. The role serves as the primary liaison for assigned defense customers, including the Department of Defense, contractors, and integrators, and works to ensure the company’s solutions meet customers’ mission-critical needs. The Account Manager develops account relationships and new business opportunities, coordinates proposals and customer requirements with internal teams, monitors account and contract performance, and shares market and customer insights. The role also supports program and contract management, including engineering change notices and program changes, and works with Accounts Receivable on delinquent account collection. Approximately 15% travel is expected, depending on customers and programs.

Requirements

Strong proficiency with Microsoft Office or Google Workspace.
Strong analytical, organizational, and problem-solving skills.
Ability to work independently and as part of a collaborative team.
Exceptional oral and written communication skills.
Bachelor’s degree in Business, Engineering, Political Science, or a related field, or equivalent experience.
At least 5 years of experience in account management, sales, or business development; preferably in defense, aerospace, or government contracting.
Must meet company standards for background check, employment verification, reference checks, physical examination, and controlled substance testing.
Must be able to obtain and maintain suitability requirements for access to classified information.

Nice To Haves

Knowledge of CRM tools such as MS Dynamics, Salesforce, or HubSpot.
Experience in technical fields such as welding, manufacturing, machining, or system integration.

Responsibilities

Serve as the main point of contact for assigned defense clients, including DoD customers, contractors, and integrators.
Develop and maintain long-term relationships with decision-makers and stakeholders.
Identify and pursue new business opportunities within existing accounts and with potential new defense-sector clients.
Collaborate with engineering, program management, legal, and other internal teams to deliver tailored solutions and proposals.
Lead responses to RFPs, RFQs, and RFIs in coordination with proposal and capture teams.
Provide market intelligence and customer feedback to support product development and strategic planning.
Monitor contract compliance, delivery timelines, and service levels.
Attend trade shows, industry conferences, and client meetings to promote company offerings.
Prepare regular reports on account status, pipeline forecasts, and sales performance metrics.
Serve as liaison between key customers and internal teams.
Research and learn the vehicle and product platforms supported by American Rheinmetall.
Support Program Management and Contract Management with assigned customers, including ECN revisions and program changes.
Work with Accounts Receivable to support collection of delinquent account dollars.
Research competitors and determine their market impact.
Perform additional duties as assigned.
Follow safety procedures and security protocols, and wear proper PPE.