Account Manager

Mediaocean • Chicago, IL

9d • $90,000 - $100,000 • Hybrid

About The Position

As a CE Account Manager, you will drive customer adoption and satisfaction by applying consulting skills to identify process efficiencies and help customers realize the full value of Mediaocean software solutions. You will build business relationships with users through collaboration and results-oriented support.

The role manages an assigned book of business, develops account plans aligned with company goals, and works regularly with customer contacts and internal teams. You will identify customer needs and risks, support issue resolution, communicate product feedback, and recognize opportunities for account growth. The position is open to candidates in the Chicago or New York City areas and requires working from an office up to three days per week, or as business needs require.

Requirements

• At least 3 years of account management experience.
• At least 5 years of experience in a client-facing role.
• Impeccable communication skills.
• Ability to manage competing priorities and address issues urgently while maintaining professionalism and accuracy, and to work cross-functionally.
• Strong customer advocacy skills, including the ability to negotiate, manage expectations, and handle objections.
• Excellent attention to detail, research and analytical skills, and consistency in follow-up and deliverables.
• Proficiency with Excel, PowerPoint, and SharePoint.

Nice To Haves

• Advertising industry experience.
• Prior experience with Mediaocean applications.
• Experience with Salesforce, Zendesk, Jira, and Smartsheet.
• Transferable skills and education will also be considered.

Responsibilities

• Provide functional expertise and guidance on customers’ processes and workflows for an assigned book of business.
• Execute coordinated account plans aligned with corporate goals for customer growth and adoption of Mediaocean solutions.
• Maintain regular customer meetings to consult end users, identify and address business needs and challenges, field development requests, and identify cross-sell and up-sell opportunities for the Mediaocean Sales Team.
• Establish business partnerships with customer contacts, including media and finance leads such as Media Directors and Finance Directors.
• Communicate customer activities and product feedback frequently and effectively to Mediaocean team members.
• Identify customer satisfaction risks and proactively mitigate escalations with a solution-based approach.
• Prioritize and schedule work to meet or exceed targets; complete timely post-meeting reporting, communicate action items, and follow through with customers and stakeholders.
• Advocate best practices that improve the customer experience and customers’ understanding of the value of Mediaocean software solutions.
• Expand knowledge of Mediaocean solutions and business practices and continue building subject matter expertise in areas of concentration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed