Account Manager 5

Lam Research•Oakland, CA

9d•$67,000 - $146,000

About The Position

The Account Manager fosters lasting relationships with Lam’s customers by engaging directly with them, proactively addressing their needs, arranging strategic meetings, and supporting them with Lam’s wafer fabrication equipment products and services. The role enables Product Group and Sales strategies to achieve revenue, gross margin, market share, and other objectives, while supporting new technology selections and business opportunities in collaboration with internal partners. The Account Manager identifies and evaluates opportunities, defines product packages around performance data and customer priorities, and works with the Account Director and relevant teams to develop strategies and negotiate commercial and technical agreements. The role also supports beta and evaluation systems, establishes test plans and success criteria, maintains accurate forecasts in Lam systems, and is accountable for quote accuracy, pricing, and terms and conditions. The position requires strong customer relationship, analytical, and collaboration skills, including the ability to guide groups with differing interests through complex product, technology, operational, and organizational challenges. Lam describes flexible work location models, including On-site Flex and Virtual Flex, with the specific model based on the role’s needs. Lam states its commitment to inclusion and equal employment opportunity. Salary range: $67,000–$146,000, with offers dependent on factors including work location, level, education, training, skills, experience, and internal comparisons.

Requirements

Bachelor of Science or Bachelor of Arts degree in a technical discipline.
At least 5 years of experience in Account Management, Sales, or sales support activities within the Semiconductor Capital Equipment industry.
Account management experience with key or global customers.
Sales and customer relationship management skills.
Ability to gather, analyze, and interpret Lam and customer data.
Understanding of basic statistics, mathematics, wafer fabrication equipment, and semiconductor process technologies.
Knowledge of wafer fabrication equipment products and competitors.
Self-directed and demonstrates ownership.
Ability to develop longstanding customer and internal-team relationships and foster collaboration.
Ability to work effectively within a matrix organization.
High tolerance for stress and ability to deliver difficult news and manage challenging customers or situations constructively.
Ability to lead groups with differing interests or conflicting objectives to solve complex product, technology, operational, and organizational problems.
Maintains high-quality work standards that meet customer expectations.

Nice To Haves

MBA.
Project management experience.

Responsibilities

Build and maintain customer trust by consistently delivering on commitments.
Enable Product Group and Sales strategies that meet revenue, gross margin, market share, and other objectives.
Support new technology product selections and business opportunities with the Account Director, Account Technologist/Field Process Engineer, Product Group, and Process Engineering.
Identify business opportunities by understanding Lam’s process and technology capabilities and customer requirements.
Analyze new product and upgrade opportunities with the Account Director, prepare strategies, and negotiate deals with customer commercial and technical teams.
Define product packages based on performance data and customer priorities that fit Lam’s product offerings.
Define and secure beta/evaluation system and hardware agreements with the Product Group.
Establish beta-test success criteria and test plan agreements, and support alignment, acceptance, and closure.
Meet annual forecast accuracy goals and targets for revenue and target pricing.
Align forecasts for owned products in Lam SAP/CRM systems and adjust them for changes in plans or revenue.
Conduct regular forecast reviews with Sales and Business Operations, and align on short shipments/BKOs with the customer and install team.
Ensure quote accuracy, pricing, and terms and conditions.