Account Manager - Ancora Training

Ancora Education • Remote, US,

45d • $45,000 - $50,000

About The Position

The Account Manager provides quality customer service and information to corporate and community college client employees and students enrolling in an Ancora Training-led program. The role conducts outbound calls to employees who have inquired about Ancora Training programs, answers inbound questions, facilitates enrollments, and ensures each employee completes the program’s admissions requirements. The Account Manager routinely communicates with students throughout enrollment and registration.

The role also uses internal management software to track prospective and enrolled students, completes paperwork accurately and promptly, and contributes to team initiatives. Duties and reporting relationships may change as the company’s business needs evolve; other duties may be assigned.

Requirements

• High school diploma or GED from an academic institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education.
• At least 1 year of customer service, admissions, or related experience; direct education-based admissions experience is preferred.
• Strong written, oral, and interpersonal communication skills, with demonstrated success collaborating with diverse groups of employees and customers.
• Strong presentation skills.
• Ability to deliver consistent energy and enthusiasm.
• Ability to thrive in an observation- and coaching-style environment.
• Proactive problem-solving skills.
• Ability to handle frequent interruptions and work independently.
• Competence in setting priorities.
• Ability to foster creativity.
• Strong computer software skills, including Microsoft Word and Excel, as well as industry-related software applications.

Nice To Haves

• Associate’s degree in a related area from an academic institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education.
• A track record of success in a high-volume customer service setting.
• Experience with CampusVue and/or Velocify software.

Responsibilities

• Process a high volume of outbound and inbound telephone calls and respond promptly to customer inquiries.
• Share industry-related information with prospective students.
• Follow up with new students to support a positive transition to active student status.
• Contribute to team initiatives and outcomes.
• Use internal management software to facilitate and track prospective students and enrolled students.
• Attend department meetings, training, and activities.
• Ensure paperwork is completed accurately and in a timely manner.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED