Account Manager

Mizuho OSI•Houston, TX

14d

About The Position

The Account Manager generates and closes sales and provides support for Mizuho OSI medical device products and services to hospitals, ambulatory surgery centers, and physicians in an assigned geographic territory. The role is responsible for selling across all product lines and meeting sales quotas established by senior management. The candidate must reside in Houston, Texas, or surrounding cities, and within 20 miles driving distance of the assigned territory. The Account Manager develops customer and partner relationships, identifies business opportunities, maintains a visible three-year sales funnel, negotiates sale terms, and educates customers through demonstrations, in-services, training, and clinical support. The role may require attending surgical cases, following hospital protocols, representing products at trade shows and courses, and setting up capital equipment at customer facilities. The position also involves CRM and sales reporting, territory coverage, extensive travel, and contributing to company quality and continuous-improvement efforts.

Requirements

Bachelor’s degree in business administration or a related field, plus three to five years of medical-marketplace sales experience, preferably with medical devices or capital equipment; or an equivalent combination of education and experience.
Excellent customer focus and a high sense of urgency.
Professional interpersonal, verbal, and written communication skills, including the ability to communicate courteously and effectively with employees and business contacts.
Ability to prepare business letters, memorandums, and reports using correct grammar, punctuation, vocabulary, and spelling.
Strong presentation, project, organizational, critical-thinking, negotiation, analytical, and attention-to-detail skills.
Ability to make formal and informal product presentations to individuals and large groups, including physicians, RNs, operating-room staff, hospital supply-chain personnel, and hospital executives.
Excellent computer skills, including Windows-based computers, office equipment, telephone systems, and Microsoft Outlook, Word, Excel, and PowerPoint.
Ability to perform basic arithmetic, create and reconcile reports, and manage multiple priorities in a fast-paced, changing environment.
Ability to manage changing situations and deadlines while remaining calm and productive.
Ability to respond sensitively to others, accept interpersonal differences, maintain rapport, and interact effectively with all levels of employees.
Ability to use time-management practices to structure work, manage a territory, and prioritize current and future demands.
Ability to set and accomplish goals independently and contribute positively as a team member.
Ability to function in an operating-room environment and attend surgical procedures as necessary.
Must live within 20 miles driving distance of the assigned territory; the candidate must reside in Houston, Texas, or surrounding cities.
Valid driver’s license and ability to qualify for the company’s auto insurance policy.
Ability to travel extensively, approximately 50% to 75% within the U.S. and Canada, cover business travel expenses, and submit reimbursement requests according to company policy.
Mechanical aptitude and ability to learn anatomy, physiology, and medical terminology.

Nice To Haves

Working knowledge of Salesforce.com or a similar CRM.
Knowledge of the Trust Triangle sales process.
Additional language skills.

Responsibilities

Maintain knowledge of the market, procedures, new technologies, techniques, and competitive products to develop effective sales approaches.
Develop professional relationships with physicians, hospital management, procurement personnel, and clinical personnel in the assigned territory.
Assess customer needs and explain relevant product features, capabilities, and limitations.
Identify new business opportunities and maintain a three-year sales funnel in Salesforce.com or applicable technology, documenting anticipated future orders.
Negotiate sale terms, including pricing, warranties, and special features, with administrative and clinical personnel.
Educate and train customers on Mizuho OSI products; provide pre- and post-sale demonstrations, product in-services, and clinical support.
Attend surgical cases as needed to support use of Mizuho OSI products and equipment, while following hospital protocols and procedures.
Advise customers on suitable equipment based on knowledge of procedures, products, and the market.
Use the Trust Triangle and sales tools throughout the sales process; maintain required activity reports and update the CRM at least once daily.
Represent Mizuho OSI products at trade shows and courses when requested.
Develop and maintain good relationships with company partner roles.
Provide sales coverage for vacant territories when requested.
Train and instruct other Account Managers and department or company members, sharing skills and information.
Uncrate and set up capital equipment at customer facilities.
Maintain and use a company-issued cell phone and portable computer, and participate in the company vehicle program.
Submit accurate expense reports on time in accordance with the Expense Policy.
Independently analyze problems, develop plans, make sound decisions, and complete work quickly and with quality.
Contribute ideas and personal effort to ongoing department and company improvement.
Understand and follow Mizuho OSI quality policies, procedures, work instructions, and applicable external regulations and standards.
Support the company's business objectives, vision, mission, values, and service and quality standards.