Account Manager (12:30p- 9:00p EST)

ACV • Buffalo, NY

2d • Remote

About The Position

ACV is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry. ACV Auctions Inc. (ACV) uses innovation and user-designed, data-driven applications and solutions to build the most trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights. ACV is a disruptor in the industry and is looking for individuals to join their journey. Their network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV, the focus is on the Health, Physical, Financial, Social, and Emotional Wellness of their Teammates. They offer competitive compensation packages and learning and development opportunities to help employees advance in their careers. ACV aims to raise the bar daily by investing in people and technology to help customers succeed. They hire individuals who share their passion, bring innovative ideas, and enjoy a collaborative atmosphere.

Requirements

• Ability to read, write, speak and understand English. Bilingual is a plus!
• Self-Motivated: Intrinsic drive to achieve sales targets and exceed customer expectations.
• Excellent Communication Skills: Ability to effectively communicate with dealerships through phone, text, and email to build and maintain relationships.
• Sales Experience: Demonstrates experience in sales, preferably in the automotive industry, with a track record of retaining and growing customer bases.
• Customer Focus: Strong dedication to enhancing the customer experience and understanding their buying and selling needs.
• Proactive Approach: Initiative to proactively reach out to customers, identify opportunities, and offer creative solutions to meet their needs.
• Strategic Thinking: Capability to monitor and assess customer account performance through various assessments and identify additional product opportunities.
• Adaptability: Ability to adapt to changing market conditions, customer needs, and demands of the role and adjust sales strategies accordingly.
• Team Player: Willingness to collaborate with the Field and Operational teams and provide ongoing sales support to customers.
• Resilience: Ability to handle objections or setbacks and maintain a positive attitude in a competitive sales environment.
• Tech-Savvy: Comfortable using technology and software systems, including CRM platforms, to manage customer interactions and sales activities effectively.
• Time Management: Efficiently manage time and prioritize tasks to meet sales goals and expectations.

Nice To Haves

• Bilingual is a plus!

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develop a deep understanding of ACV's portfolio of dealer solutions and proactively engage current customers to drive adoption.
• Meet and beat monthly and quarterly sales and customer retention goals.
• Partner directly with the Field Sales team to develop and execute sales strategies for assigned market(s) to retain and grow the customer base and unit volume.
• Drive strong customer relationships through multiple channels of communication (text, phone, email, internal Slack channels) in an exciting, fast-paced environment.
• Maintain orderly records through documentation of all customer interactions in the Customer Relationship Management (CRM) system.
• Create a positive experience through proactive outreach to understand customers' buying needs and offer creative solutions.
• Provide ongoing sales support to customers and present additional products and services to existing customers.
• Stay informed about trends in the automotive market, auctions practices, and customer preferences to provide insightful guidance to buyers.
• Monitor the performance of customer accounts through various assessments, including customer KPI review, identification of additional product opportunities, and adherence to buy/sell policy agreements.
• Identify customers who have gaps in bid and buy activity and work to re-engage them on the ACV platform.
• Perform other duties as assigned.

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed