Registration Specialist, Admitting (Shift: 12:30p-9:00p; rotating every 5th weekend) - ONSITE

Vanderbilt University Medical Center•Nashville, TN

2d•Onsite

About The Position

Responsible for the onsite registration, arrival processes, discharge and insurance validation, with occasional guidance. Resolves issues related to registration, billing, insurance, and payment of accounts. Performs all assigned area functions per departmental guidelines. Performs administrative functions to ensure the department operates according to policies, procedures and protocols. Ensures that all cases are entered accurately and thoroughly into the admissions, discharge, transfer and billing system. Provides customer service and status updates in waiting room, in-room, and prior to patient departure. Requests payment and provides payment plan information for patient account balances when necessary. The responsibilities listed are a general overview of the position and additional duties may be as assigned.

Requirements

Documentation (Novice): Ensures that all documentation is complete, accurate, thorough, and compliant.
Critical Thinking (Novice): The objective analysis and evaluation of an issue in order to form a judgment.
Data Entry (Novice): The ability to transcribe information from the original source into an electronic system according to written and verbal instructions efficiently and accurately.
Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
System Knowledge (Novice): Knowledge of the operation and support of the system from the standpoint of computer operations, network operations, and/or technical support.
Relevant Work Experience
2 years
High School Diploma or GED

Nice To Haves

Provides guidance to entry level co-workers.
Develops Self and Others: Continuously improves own skills by identifying development opportunities.
Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Responsibilities

Performs all assigned area functions per departmental guidelines.
Performs administrative functions to ensure the department operates according to policies, procedures and protocols.
Ensures that all cases are entered accurately and thoroughly into the admissions, discharge, transfer and billing system.
Provides customer service and status updates in waiting room, in-room, and prior to patient departure.
Requests payment and provides payment plan information for patient account balances when necessary.